Jr. Field Services Engineer

About the role

This role is all about being the helpful guide and hands-on expert for people navigating their daily technology. You'll be on the front lines, acting as the go-to technology problem-solver and enabler, so others can stay productive and focused on their work.

Responsibilities

• Lead or assist with all levels of hardware/software configuration, installation, troubleshooting and maintenance of all devices including but not limited to desktops, laptops, mobile devices, printers, Microsoft and other applications.
• Perform timely recognition, isolation, resolution and follow-up of submitted help desk tickets. Include detailed documentation of support provided.
• Provide onsite, telephone e-mail-based and remote support of hardware/software installation and configuration, troubleshooting and maintenance of networking equipment including but not limited to routers, switches, wireless controllers, access points and telephony system.
• Install, configure and repair desktop and network printers, desktop computers & laptops.
• Efficiently diagnose, troubleshoot and resolve technical issues.
• Active Directory and E-mail administration.
• Create and update help desk documents, when applicable.
• Perform upgrades, routine maintenance and troubleshooting of varying hardware (desktops, laptops, printers, etc.) and software at all locations.
• Perform installations and moves of PCs, printers and peripherals at all locations.
• Responsible for adhering to company established security procedures and assisting with security-related updates and/or patches.
• Proactively stay up to date with all the latest technologies.
• Recognize and escalate difficult technical issues within the organization or to external vendors.
• Work with support and/or product development personnel to troubleshoot and work around product issues.
• On-call rotation required.
• Perform other job-related duties as required.

Requirements

• HS Diploma or Equivalent required.
• 1 year of experience in end-user support and/or help desk with experience in call tracking/ticket management systems and asset inventories.
• Experience with mobile devices and mobile device management.
• Basic knowledge of security appliances, firewalls, firewalls, wireless & MPLS, routing protocols and networking including TCP/IP and Wireless.
• Basic knowledge of Active Directory, Microsoft Exchange and account and mailbox administration.
• Basic configuration knowledge of HP, Dell and Aruba products.
• Working knowledge of desktop and printing hardware and software.
• Well-organized with the ability to multi-task and work with minimal supervision.
• Strong verbal and written communication skills.
• A current, valid, NYS drivers’ license and travel to various locations throughout Long Island.
• Must be able to maneuver and position oneself to install, remove and inspect various equipment at different heights.
• Must be able to lift, move and transport varying IT equipment, up to 50+ pounds.

Qualifications

None specified.

Skills

• Technical troubleshooting and problem-solving skills.
• Ability to work independently and manage multiple tasks simultaneously.
• Effective communication skills, both verbal and written.
• Knowledge of common IT hardware and software.
• Understanding of network infrastructure and security principles.
• Ability to work on-call and travel to various locations.

Benefits

Comprehensive Paid Training
Exceptional Benefits (including medical, dental, vision, life insurance, FSA, and EAP)
Retirement Security (403(b) retirement plan)
Opportunities for advancement within Brightway Living & Learning
Paid time off, paid holidays, and other valuable benefits!

Pay

$42,000 - $45,000/year

Schedule

Monday-Friday 9am-5pm