Jr Banking Ops Support (Max $21/hr W2)

This role will start onsite.

About the role

Escheatment Operations support.

Responsibilities

• Respond to and coordinate with clients/business areas regarding returned mail inquiries.
• Respond to internal and external inquiries and ensure maintenance of SLAs.
• Work with clients or internal stakeholders as information is required or requested.
• Support the reconciling of unclaimed assets as needed.
• Work on assigned projects on an as-needed basis to support Escheatment Operations.
• Identify and escalate potential process anomalies to management in a timely manner.

Qualifications

• Demonstrated experience identifying and addressing client needs: actively participating in discussions and meetings.
• Support a positive environment by balancing workloads while meeting client expectations; providing candid, meaningful feedback in a timely manner; and keeping management informed of progress and issues.
• Ability to effectively present information and respond to questions from business areas, managers, and clients.
• Strong interpersonal and communication skills with the ability to establish excellent working relationships with internal business areas and clients.
• Project management capabilities.
• Strong critical thinking, organizational, and problem-solving skills.
• Considerable technical skills, large data management processing, and MS Excel experience.