Jr. Application Engineer
Job Summary
The Junior Application Engineer is an early-career technical role responsible for supporting day-to-day application operations at a customer location in the Seattle area. This position serves as the first line of technical support during standard business hours and works closely with customer stakeholders and internal teams to triage and resolve application-related issues. The role focuses on operational support, incident handling, service request fulfillment, basic change activities, reporting, and documentation. More complex technical issues are escalated to the remote G+D Application Support team and R&D for advanced troubleshooting and resolution.
Qualifications
Education and Experience
Bachelor’s degree in Computer Science, Information Technology, Engineering, or related technical field or equivalent practical experience
0–2 years of relevant experience in application support, IT operations, or similar technical environment
(Internships, academic projects, or lab environments acceptable)
Hands-on familiarity with Linux environments (basic shell navigation, reading logs, file manipulation, common commands)
Basic SQL knowledge for simple queries and troubleshooting
Exposure to scripting or automation concepts (Bash, Python, etc.) preferred but not required
Familiarity with monitoring or log analysis tools (e.g., Splunk, Kibana, Grafana) is a plus
Basic understanding of ITIL or service management concepts is beneficial
Essential Functions
Work primarily onsite at the customer location, serving as the first point of contact for application-related issues during business hours (5 days/week)
Triage and handle service requests, incidents, and basic change activities
Perform routine operational health checks and monitoring activities
Aid in generating and maintaining operational and performance reports
Execute basic installation and configuration tasks following predefined procedures
Document troubleshooting steps, findings, and operational activities accurately
Escalate complex or recurring issues to remote support or R&D teams
Support adherence to service-level agreements (SLAs) and operational processes
Communicate status updates and escalate risks to the Customer Service Manager as appropriate
Contribute to improvements in documentation, runbooks, and operational procedures
Follow company security policies, data protection standards, and customer compliance requirements
Participate in structured knowledge-sharing and onboarding activities
Pay
This position offers a competitive salary of $71,000-$90,000 along with annual bonus eligibility and a comprehensive benefits package, including medical, dental, vision, paid time off and holidays, 401(k) with match, disability and life insurance, flexible spending accounts, commuter benefits, education assistance, pet insurance, legal services, and more.