Jr Account Manager

About the role

At Sifted, hospitality is at the heart of everything we do. As a Service Lead / Account Manager, you'll oversee daily front-of-house operations while serving as the primary point of contact for your client.

• Lead daily front-of-house operations, ensuring a seamless and elevated eater experience.
• Oversee lunch service execution while maintaining exceptional food presentation, quality, food safety, and hospitality standards.
• Coach, train, and support team members while fostering a positive, collaborative work environment.
• Serve as the primary point of contact for your client, building strong relationships through proactive communication and exceptional service.
• Communicate menu updates, substitutions, service adjustments, and operational changes in real time.
• Maintain stations, signage, dish cards, temperature logs, and service areas to Sifted standards.
• Cook up to 50 lbs of equipment as needed.
• Coordinate special events and support flawless execution alongside internal teams and client partners.
• Analyze operational trends, identify opportunities for improvement, and implement processes that increase efficiency and enhance the eater experience.
• Support labor and food cost goals by minimizing waste, maximizing productivity, and operating within budget expectations.
• Develop and maintain standard operating procedures that drive consistency across daily operations.

Requirements

• 3+ years of experience in hospitality, food service, catering, or high-volume restaurant operations, with leadership or supervisory experience preferred.
• Thrive in a fast-paced, eater-focused environment and remain calm under pressure.
• Exceptional communicator who can confidently build relationships with clients, eaters, and cross-functional teams.
• Hands-on leader with a strong problem-solving skills and confident decision-making abilities.
• Experience training, coaching, and motivating teams to deliver consistent results.
• Understand food safety, sanitation, and operational best practices.
• Comfortable using workplace technology such as Slack, Google Workspace, and inventory or scheduling platforms.
• A flexible, solutions-oriented mindset and always looking for ways to improve operations and the eater experience.
• Passionate about hospitality and take pride in delivering exceptional service every day.

Qualifications

• Passes a criminal background check.
• Passes a motor vehicle record check.
• Passes identity verification.
• Passes food safety certification verification.
• Passes at least two reference checks.