Joybird Design Sales Associate

About the role

This position is responsible for driving sales in Joybird’s showrooms. As a member of Joybird's Retail Sales team, this role is focused on delivering the best possible overall customer experience.

Responsibilities

• Sell Luxury. Live Modern. Earn Without Limits.
• Guiding high-end clients through a premium sales experience.
• Creating inspired spaces with world-class furniture and décor.
• Curating luxury looks while earning commissions with no ceiling.
• Responsible for opening and closing the store and performing other duties in the absence of management.
• Assigned and are responsible for opening and closing the store with store keys and alarm code.
• Responsible for daily sales reporting to the retail leadership.
• Oversee the sales floor in periods of high volume, provide support to the sales team and supervise to ensure that the store is meeting financial goals and that associates are providing excellent service to our guests.
• Effectively perform the Lead Sales Associate role, serving as a role model to our sales team in sales generation and customer service by relentlessly delivering an exceptional customer experience.
• Maintain the showrooms design and visual standards using merchandising guidelines.
• Maximize sales by growing and maintaining a strong client base by building your own personal clientele book and driving store sales through client follow-up, phone calls, and personalized outreach.
• Aid our leadership team to create programs and initiatives to make our customers' experiences even better.
• Share your valuable insight with our product, marketing and technology teams regarding customer needs and feedback.
• Listen and acknowledge customer feedback and complaints, empathize, and present the best possible solution.

Qualifications

• 2+ years retail sales experience with shift supervision experience preferred.
• Strong interpersonal and customer service skills required.
• No travel required.
• Availability to work a flexible schedule including mornings, evenings, weekends, and holidays.
• Passion for driving the customer service experience.
• Knowledge of furniture industry a plus.
• Ability to work well both independently and in a collaborative or team setting.
• Proficiency in Mac operating systems and Microsoft office.
• Strong leadership and communication skills both written and verbal.

Skills

• Polished, persuasive, and endlessly ambitious.
• Passionate about modern aesthetics and premium materials.
• Obsessed with detail, service, and delivering the wow factor.
• Experienced in sales or retail (luxury experience = a major plus).

Benefits

• Health Insurance through Blue Cross/Blue Shield Optum for Prescriptions In-Network.
• Dental and Vision Insurance.
• Paid Time Off.
• 401k with match.
• Disability Insurance.
• Life Insurance and AD&D.
• Paid Bonding Leave.
• Health Savings Account - Contributions go in tax-free, grow tax-free and are withdrawn tax-free.
• Tuition Reimbursement (may receive up to $5,250 per calendar year).
• Employee Assistance Program (Free to all employees!).
• Counseling sessions.
• Financial and legal resources.

Pay

• Base Pay: $18.00 per hour.
• Commission: UNCAPPED commission on written sales – 2% on all sales.
• Monthly bonus opportunity of $500 based on your ability to meet specific individual sales goals.