Joybird Design Sales Associate

About the Company

Comfort starts with our 10,000+ team members across the globe, who are transforming the power of comfort every day. Our employees have the power to change lives, in our homes, work, and communities. We foster an inclusive environment while honoring a legacy built on family, where everyone can be themselves. If you are ready to join an industry-leading organization where our people are the most important asset, and innovation propels us into the future, you’re ready to take your seat at La-Z-Boy Incorporated.

About the Role

This position is responsible for driving sales in Joybird’s showrooms. As a member of Joybird's Retail Sales team, this role is focused on delivering the best possible overall customer experience and supports retail store financial performance. Locations currently have annual targets between $5-8M in annual sales.

Responsibilities

• Responsible for opening and closing the store and performing other duties in the absence of management.
• Assigned and responsible for opening and closing the store with store keys and alarm code.
• Responsible for daily sales reporting to the retail leadership.
• Oversee the sales floor in periods of high volume, provide support to the sales team, and supervise to ensure the store is meeting financial goals and that associates are providing excellent service to our guests.
• Effectively perform the Lead Sales Associate role, serving as a role model to our sales team in sales generation and customer service by relentlessly delivering an exceptional customer experience.
• Maintain the showroom's design and visual standards using merchandising guidelines.
• Maximize sales by growing and maintaining a strong client base by building your own personal clientele book and driving store sales through client follow-up, phone calls, and personalized outreach.
• Assist our leadership team to create programs and initiatives to make our customers’ experiences even better.
• Share your valuable insight with our product, marketing, and technology teams regarding customer needs and feedback.
• Listen and acknowledge customer feedback and complaints, empathize, and present the best possible solution.
• Able to routinely move objects weighing over 50 pounds and understand safety requirements.

Requirements

• 2+ years retail sales experience with shift supervision experience preferred.
• Strong interpersonal and customer service skills required.
• No travel required.
• Availability to work a flexible schedule including mornings, evenings, weekends, and holidays.

Preferred Qualifications

• Passion for driving the customer service experience.
• As a Key Holder, exhibit an aptitude for managerial responsibilities.
• Knowledge of the furniture industry a plus.
• Ability to work well both independently and in a collaborative or team setting.
• Proficiency in Mac operating systems and Microsoft Office.
• Strong leadership and communication skills both written and verbal.

Supervisory Responsibilities

No direct reports but is responsible for managing situations when the Store Leader (SL) and Assistant Store Leader (ASL) are not available. This role may serve as a mentor for Part-Time Designers.

Pay

Base Compensation Range: $18 per hour. Commission & Bonus: Earn uncapped commission on written sales – 2% on all sales. Monthly bonus opportunity of $500 based on your ability to meet specific individual sales goals.

Schedule

40 hours per week.

Benefits

• Medical, Vision, Dental, and Basic Life Insurance.
• 401k retirement plan with company match of up to 6%.
• Paid time off includes: 9-11 paid holidays each year, two weeks’ prorated vacation as a new hire, and either personal time (non-exempt only) or state-mandated sick time.