Joy Creator for New Bakery Opening in Kissimmee!

Accountabilities/Duties

• Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs and follows NbC Sweet Steps of Service to create a superior guest experience.
• Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions and complementary retail merchandise.
• Suggests additional merchandise, including balloons, candles and cards, to complete unique celebration.
• Processes guest orders efficiently and accurately utilizing point-of-sale system and invites guests to join NbC Email Club to benefit from special promotions and remain connected.
• Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows and other surfaces.
• Replenishes retail merchandise and cake display case to ensure a strong visual presentation.
• Affords assistance to the Crafter in preparing cake decorations and packaging supplies as needed.
• Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene.
• Maintains a consistent work attendance and punctuality record.

Core Values and Competencies

• Servant’s Heart: Keeps the good of the team or guest ahead of personal interests or gain, displays humility and empathy in interactions with others.
• Spirit of a Champion: Demonstrates pride in responsibilities, takes initiative and 100% ownership of responsibilities, operates with a strong sense of urgency and adheres to NbC brand standards.
• Genuine Connections: Projects warmth, enthusiasm and optimism that attracts others, builds positive, productive relationships with all team members, listens actively and communicates openly, clearly and respectfully.