Journeyman Voice Engineer

Trace Systems is seeking a Journeyman Voice Engineer to provide Tier II administration and sustainment of EACN Cisco VoIP services at Joint Base Andrews, supporting mission-essential voice connectivity in a 24/7 operational environment.

Responsibilities

• Administer Cisco Unified Communications Manager, Cisco Unity, Instant Messaging and Presence, and teleconference bridges.
• Maintain Cisco Unified Border Elements, Session Border Controllers, Ribbon VX900 devices, and SIP-enabled network devices.
• Administer SIP connections between the EACN VoIP network and external customer voice systems.
• Support Asterisk networks, Call Manager Express, Survivable Remote Site Telephony, and other Cisco VoIP networks.
• Monitor voice services, troubleshoot incidents, document actions in the approved ticketing system, and coordinate restoration with internal and external teams.
• Implement approved patches, configuration changes, security hardening, and equipment lifecycle updates.
• Maintain accurate voice-system diagrams, configurations, procedures, and technical documentation.
• Support assigned mission schedules, including after-hours work or shifts when required.

Requirements

• Active, in-scope US Government issued Top Secret clearance (minimum); higher-level eligibility may be required based on assigned access.
• US Citizenship is required due to the nature of the work and contract requirements.
• Meet the applicable DoD 8140 qualification requirements for the assigned work role (451 Systems Administrator, Proficiency Level: Intermediate).
• 3+ years of enterprise voice, unified communications, or VoIP administration experience.
• Current Cisco Certified Network Associate (CCNA) certification, or ability to obtain it within six months of employment.
• DoD-approved IA baseline certification commensurate with the position, or ability to obtain it within six months.
• Experience with CUCM, Unity, CUBE, SBCs, SIP, SRST, and voice troubleshooting.
• Strong verbal and written communication skills and the ability to coordinate effectively with technical and non-technical personnel.
• Ability to work in a secure DoD environment and comply with applicable Air Force, installation, and program security requirements.

Qualifications

• High school diploma or equivalent required; associate or bachelor's degree in information technology or a related field preferred.
• Qualifying credentials include a Bachelor’s degree in Computer Science, Cybersecurity, Data Science, Information Systems, Information Technology, or Software Engineering, or completion of relevant military communications or network training.
• Qualifying certifications may include Cloud+, GICSP, GSEC, Security+, SSCP, or other DoD 8140-approved certifications.

Desired Qualifications

• Experience with Ribbon VX900, Asterisk, teleconference bridges, classified voice, executive communications, EACN, or A2G2.
• Cisco collaboration or unified communications certification.
• Prior military service or experience supporting Department of Defense or U.S. Air Force customers.
• Experience supporting mission-essential communications in distributed, multi-site environments.

Trace Systems Inc. provides enterprise IT, engineering, full life-cycle communications, cybersecurity, cloud, and virtualization services and solutions to the United States Department of Defense and other federal agencies.