Journeyman Telecommunications Equipment Installer and Repairer (Telecom/Cisco/Mobile Devices Focus)

About the Role

A skilled, hands-on technician responsible for the physical installation, configuration, and maintenance of the organization's communication endpoint devices, including VoIP phones, mobile devices, and associated cabling infrastructure.

Responsibilities

• VoIP Phone Installation And Maintenance
  • Physically install, configure, and test Cisco VoIP (hard client) phones for new users or office relocations.
  • Perform "moves, adds, and changes" (MACs) for the telephony system, including updating user profiles in the call manager system under direction from senior staff.
  • Troubleshoot and resolve hardware-related phone issues, such as failed handsets, power issues, or physical connectivity problems.
  • Assist users with basic phone features and the setup of soft client applications (e.g., Cisco Jabber) on their computers.
• Mobile Device Management
  • Set up, configure, and issue Government-furnished mobile devices (e.g., iPhones, iPads) to authorized users.
  • Enroll devices into the Mobile Device Management (MDM) solution and ensure all security policies are correctly applied.
  • Provide direct technical support to users for mobile device issues, including initial setup, connectivity problems, and hardware malfunctions.
  • Maintain an accurate inventory of all issued mobile devices, tracking assignments and returns.
• Infrastructure And Cabling Support
  • Install, terminate, and test low-voltage structured cabling (e.g., Cat5e/Cat6) for voice and data network connections.
  • Trace and identify network cable paths from the user workspace back to the telecommunications closet.
  • Perform basic cross-connects and patch panel management in telecommunications closets to activate new network ports.
  • Troubleshoot and repair physical network connectivity issues related to cabling, wall jacks, and patch cords.
• Repair And Logistics
  • Diagnose and perform basic repairs on telecommunications equipment.
  • Coordinate with vendors for warranty repairs or the return of defective equipment (RMAs).
  • Maintain a stock of common replacement parts and installation materials (e.g., cables, connectors, handsets).

Requirements

• Education
  • A High School Diploma or equivalent is required.
  • An Associate's degree or technical certification in Telecommunications or Electronics is preferred.
• Experience
  • A minimum of three (3) to five (5) years of hands-on experience as a telecommunications technician, cable installer, or similar role.
  • At least two (2) years of this experience must include working with Cisco VoIP phones and supporting mobile devices in an enterprise environment.
• Certifications
  • Baseline: Must possess a current CompTIA Security+ CE certification (or higher) to meet DoD 8140 requirements for IAT Level II.
  • Desired: Relevant industry certifications such as CompTIA A+ or Network+, BICSI Installer 1 (INST1).
• Security Clearance
  • Must be able to obtain and maintain a DoD Security Clearance.

Skills

• Proficiency in installing and troubleshooting Cisco IP phones.
• Experience with mobile device configuration (iOS preferred) and MDM software.
• Hands-on skill with installing, terminating, and testing structured cabling (copper).
• Ability to use cable testing tools (e.g., cable toners, continuity testers).
• Strong problem-solving skills for diagnosing hardware and physical connectivity issues.
• Excellent customer service and communication skills.