Journeyman Network Technician

This position works with a team of network engineers to manage and maintain a converged Gigabit Ethernet network infrastructure supporting 66 ABG/SC and its customers under Core Services.

Responsibilities

• Install, configure, and troubleshoot network infrastructure, including UPS, with minimal supervision and short timelines using current networking technologies
• Provide excellent customer support for network-related services
• Perform daily tasks and ongoing upgrade projects involving operational support for routers, switches, IP address management, network management tools, and integration of new networks into the existing architecture
• Update and maintain classified and unclassified network topology maps
• Assist in securing network systems to meet applicable DoD, Air Force, and DISA compliance requirements
• Participate in system maintenance, optimization, and performance activities for classified, unclassified, and other enterprise networks
• Interface with vendors for warranty claims, hardware/software upgrades, and other technology updates
• Diagnose data troubles, open and route trouble tickets, and handle customer support cases with third-party subject matter experts through Tier 3 contracted support constructs
• Ensure proper and timely resolution of network support issues
• Maintain detailed records and follow locally established military processes and procedures to support network compliance with applicable directives, publications, and guidelines governed by external DoD agencies
• Research technical issues and develop solutions using strong attention to detail
• Support emergency operations on an as-needed basis 24/7 and respond to operational needs according to contract parameters

Requirements

• TACLANE certification required
• Hands-on experience configuring and installing Cisco and Juniper routers and switches required
• Strong network debugging and troubleshooting skills required
• Working knowledge of DHCP, NMS including Orion NPM/NCM, Cisco ISE, and Wireshark
• Strong working knowledge and troubleshooting skills for Layer 2 and Layer 3 protocols in a VoIP environment
• Working knowledge of IP address management, DHCP, RADIUS, Syslog, and DNS
• Knowledge of W2K16/W2K19 is an added plus
• Good understanding of cabling, including Fiber and CAT5E
• Knowledge of firewalls, proxies, and UPS is required
• Proficient with network hardware and related software
• Critical-thinking skills for problem identification and resolution
• Ability to create and maintain operational procedures and topology maps using Visio
• Self-motivated and able to work effectively in a team environment
• Flexibility with hours is required; weekend work may be required as project or operational issues warrant
• Strong written, organizational, and verbal communication skills
• Strong customer service skills
• Ability to lift 50+ lbs. is required
• Associate degree in IT, Mathematics, or Computer Science and 3+ years of experience in a Network role; an additional 2 years of relevant experience may substitute for the degree
• DoD 8570 Certification / CompTIA Security+ required
• Secret-level DoD security clearance required

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short-Term & Long-Term Disability