John Deere Support Center

About the role

C & B Operations, LLC is a progressive company with thirty-eight John Deere dealerships across six states. They are currently seeking a support center representative at their Field Support Office in Sioux Falls, SD.

Responsibilities

• Provide effective solutions to customer needs in a timely manner via telephone, e-mail, and other communication methods.
• Accurately diagnose problems with precision hardware and software on products offered through the dealership and provide solutions, if applicable.
• Serve as an internal resource for dealership employees to assist in providing customers with timely and accurate information.
• Take responsibility to ensure customer interactions always result in an effective and timely solution.
• Make outgoing calls in support of dealership department initiatives (Sales, Parts, Service, Integrated Solutions).
• Participate in ongoing training to continually develop technical knowledge and skill sets.
• Develop and deliver training to customers and employees during off-season periods.
• Maintain and meet requirements for contact center metrics (# of calls, problem resolution, etc.)
• Follow Case Management requirements (problem/resolution).

Requirements

• Ability to use computer software such as Microsoft Office Suites, business systems, and internet applications.
• Flexibility to travel to stores when required.
• Ability to problem solve by using all available resources.
• Outstanding customer service and communications skills.
• Ag industry knowledge-preferred
• High school diploma or related degree required.
• Related technical degree preferred.

Qualifications

• Ability to meet physical demands and duration of physical exertion generally required to perform tasks in support of all job functions, for example - sitting, standing, walking, lifting, carrying, reaching, pushing, and pulling.

Skills

• Technical knowledge of ag equipment and services.

Benefits

• Competitive pay based on your experience.
• Excellent benefits including – Medical, Dental, Vision, and Accident Insurance, Short-Term Disability, Life Insurance, 401K with generous match.
• Progressive Paid Time Off and Paid Holidays.

Pay

Competitive pay based on your experience.

Schedule

Flexible schedule to accommodate dealership department initiatives.