JOCKEY CLUB WAITSTAFF - SEASONAL

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll be part of an exciting, fast‑paced industry, working with a diverse set of coworkers who are enthusiastic about helping people find and have more fun. The company supports career growth and provides the resources needed to expand your possibilities.

Benefits

• Day‑one medical coverage
• 401(k) matching
• Annual performance bonus (may vary by position)
• Paid time off earned according to local policy and increasing with length of employment
• Wellness programs supporting financial, physical, and mental well‑being
• Competitive Total Rewards package

Responsibilities

• Provide attentive, courteous, and professional table service to Jockey Club members and their guests.
• Greet members and guests promptly and warmly upon arrival and throughout their visit.
• Maintain a polished and professional appearance consistent with upscale hospitality standards.
• Demonstrate strong knowledge of food and beverage menus, including daily specials, ingredients, preparation methods, and appropriate recommendations.
• Accurately take food and beverage orders and communicate them clearly to the kitchen and bar teams.
• Deliver food and beverages promptly and professionally while maintaining proper presentation standards.
• Anticipate member needs and provide proactive, personalized service without being intrusive.
• Monitor tables throughout service and promptly address additional requests, refills, or concerns.
• Maintain clean, organized, and properly set tables before, during, and after service.
• Assist with setting up and breaking down the dining area before and after service.
• Process guest checks accurately and handle payments in accordance with company procedures.
• Communicate effectively with culinary, bar, host, management, and other hospitality team members.
• Resolve routine guest concerns professionally and notify management of issues requiring additional assistance.
• Maintain confidentiality and discretion when interacting with private club members and their guests.
• Follow all food safety, sanitation, alcohol service, cash‑handling, and company policies and procedures.
• Maintain awareness of racing schedules, special events, promotions, and Jockey Club activities that may impact service.
• Provide service during live racing, special events, private functions, and other race park activities as assigned.
• Perform other duties as assigned by Jockey Club or Food & Beverage Management.

Guest Service Expectations

• Treat every member and guest with genuine hospitality, respect, and professionalism.
• Create a personalized experience by recognizing returning members and anticipating their preferences when appropriate.
• Maintain a calm, polished, and positive demeanor during busy periods.
• Communicate clearly and professionally with guests and coworkers.
• Demonstrate discretion and respect the private nature of the Jockey Club environment.
• Take ownership of the guest experience from greeting through departure.
• Work as a team to ensure consistent service standards throughout the Jockey Club.

Qualifications

• Previous serving, fine dining, upscale restaurant, country club, private club, hotel, or hospitality experience preferred.
• Strong customer service and communication skills.
• Ability to work effectively in a fast‑paced, high‑volume environment while maintaining attention to detail.
• Professional demeanor and appearance.
• Ability to handle multiple tables and competing priorities while providing attentive service.
• Basic knowledge of food and beverage service.
• Ability to accurately handle cash, credit‑card transactions, and guest checks.
• Ability to stand and walk for extended periods and carry food, beverages, and service items.
• Must be at least 18 years of age, or meet applicable age requirements for duties involving alcohol service.
• TABC certification may be required depending on assigned duties.

Preferred Skills

• Fine dining or private club experience.
• Knowledge of wine, cocktails, beer, and food pairings.
• Experience providing service to VIP or high‑profile clientele.
• Strong ability to remember guest preferences and provide personalized service.
• Ability to remain composed and professional in a high‑pressure environment.
• Interest in horse racing and familiarity with racing terminology (a plus, not required).

Pay

Starting salary $7.50 per hour.

Schedule

• Evenings, weekends, holidays, and live racing days as scheduled.