Job Readiness Coach/Case Management

About the role

The Career Exploration and Employment Preparation Program (CEEP) provides pre-apprenticeship services, access to educational support, occupational skills training, leadership development, and post-program placement opportunities for 18-24-year-olds.

Job Readiness Training and Career Preparation

• Deliver structured Job Readiness Training (JRT) to enrolled participants using an approved curriculum and instructional approach aligned with CEEP program goals and workforce development best practices.
• Facilitate individual and group-based workshops designed to strengthen participants' employment readiness, workplace behaviors, communication, professionalism, financial literacy, digital literacy, career exploration, and other essential employability skills.
• Support participants in identifying career interests, strengths, skills, educational needs, and employment goals.
• Aid participants in developing resumes, preparing for interviews, completing job applications, conducting job searches, and strengthening professional communication skills.
• Maintain regular contact with assigned participants through individual meetings, telephone calls, text messages, virtual communication, and other approved communication methods.
• Conduct outreach and re-engagement efforts for participants who become disengaged or are at risk of not completing the program.
• Collaborate with Job Developers, employers, training providers, educational institutions, and community partners to support participant transitions and positive outcomes.

Case Management and Participant Support

• Provide individualized and strengths-based case management services to support participant engagement, persistence, program completion, and successful transitions into employment, education, or training.
• Develop individualized service plans and career plans that identify participant goals, barriers, action steps, referrals, and measurable outcomes.
• Identify barriers that may impact participant participation, program completion, or employment and connect participants with appropriate internal and external supportive services.
• Offer coaching, mentoring, encouragement, and ongoing follow-up to promote participant engagement and long-term success.
• Maintain confidentiality and handle participant information in accordance with SGA policies and applicable funder and privacy requirements.

Career, Training, and Employment Outcomes

• Support participants in identifying and pursuing employment, advanced training, credential, and post-secondary education opportunities aligned with their individual goals.
• Collaborate with Job Developers, employers, training providers, educational institutions, and community partners to support participant transitions and positive outcomes.
• Monitor training and employment placements through regular check-ins, progress reviews, coaching, and issue resolution to support successful completion and retention.
• Follow up with participants after employment or training placement to monitor progress and retention for a minimum of 91 days, or as otherwise required by the funder.
• Aid participants in resolving challenges that may impact employment or training retention.

Program Data, Documentation, and Compliance

• Maintain complete, accurate, and timely participant files in accordance with SGA, DFSS, and other applicable funder requirements.
• Enter and maintain participant data, services, attendance, Job Readiness Training activities, assessments, case notes, referrals, credentials, employment outcomes, and other required information within established reporting timelines.
• Complete required data entry and documentation, including weekly reporting requirements, in a timely and accurate manner.
• Maintain detailed and current case notes documenting participant contacts, services provided, progress, barriers, referrals, and follow-up activities.
• Monitor and track participant progress toward established service plan, education, training, credential, and employment goals.
• Maintain compliance with participant files, attendance records, bus card logs, timesheets, and all other required program documentation.
• Participate in file reviews, monitoring activities, audits, quality assurance processes, and corrective action efforts as required.
• Aid the Workforce Development Manager with collecting, reviewing, and reporting program outcomes and performance data.

Program and Team Collaboration

• Collaborate with the Workforce Development Manager, Job Developers, ESL Instructor/Case Managers, program staff, leadership, employers, training providers, educational institutions, and community partners.
• Assist with the coordination and monitoring of approved work-based learning, training, and employment opportunities.
• Attend and actively participate in mandatory staff meetings, professional development activities, SGA trainings, and funder-required trainings.
• Represent SGA Youth & Family Services professionally at community events, partner meetings, recruitment activities, and other program-related functions.

Requirements

• Experience working one-on-one with at-risk youth involved in the juvenile justice system.
• Ability to display sensitivity and responsiveness to cultural differences present in the service population.
• Experience in case management or job counseling is often preferred.
• Knowledge of the job market and career development resources.
• Experience/Education Required/Sought:
  • Bachelor’s Degree in social work, criminal justice, or related field, preferred.
  • Experience working with young adults 18-24 years of age, preferred.

Conditions of Employment

• Evening and weekend availability required.
• Must have a valid driver’s license and automobile insurance required for work-related travel.
• Physical Requirements:
  • Must be able to remain stationary 50% of the time.
  • Must be able to frequently move inside the office to access file cabinets, office machinery, etc.
  • Must be able to transport oneself to and from home visits.
  • Occasionally ascends/descends stairs.
  • Constantly moves to assist during program activities.
  • At times, it may be required to lift up to 25 lbs. for various needs.
  • Frequently moves in outdoor weather conditions.

Benefits

Part-time benefits eligible - 403(b) retirement savings plan; paid vacation, sick leave; an Employee Assistance Program. Benefits are provided in accordance with plan documents and organizational policies, and eligibility may vary based on employment status and scheduled hours.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform other job-related duties requested by any person authorized to give instructions or assignments.

An Equal Opportunity Employer.