Job Posting Title Medical Assistant Advance Hillsdale Family Medicine

Department: Wake Forest Health Network – Advance Hillsdale Family Medicine. Full‑time, benefits‑eligible, 40 hours/week, Monday–Friday 7:00 am–4:00 pm. Sign‑on bonus eligible. Pay range: $21.85–$32.80 per hour.

About the role

Support the care team by performing clinical and administrative tasks that are vital to patient care. Medical Assistants must adhere to all relevant regulations and guidelines to ensure patient safety and confidentiality, maintaining a high level of professionalism and compassion during all interactions.

Responsibilities

• Prepares and rooms the patient for exam by obtaining vital signs and gathering/documenting/updating pertinent health information (chief complaint, allergies, medications).
• Monitors and completes Clinical Integration/Quality Improvement measures with notification to clinician for opportunities within scope.
• Performs laboratory procedures (strep test, wound culture, specimen collection, etc.) using aseptic technique and standard precautions/infection control guidelines.
• Assists the Physician/Advanced Practice Professional (APP) with procedures such as pelvic exams, allergy scratch testing, EMG, cautery, colposcopy, etc.
• Administers routine medications under Physician/APP orders or medical group approved standing orders/protocols (immunizations, antibiotics, vitamins, topical agents, etc.).
• Follows through with necessary procedure or test requests, pre‑approved care algorithms, new appointment times, and referrals to other facilities or services.
• Refers questions to Registered Nurses and Physician/APP per scope of practice guidelines and relays information back to patient as directed.
• Communicates with Physician/APP and other health care team members to ensure smooth clinic flow and adjusts as necessary; effectively communicates accurate and timely information with the patient.
• May perform basic and advanced clinical support tasks based on specialty and appropriate competencies (e.g., removal of sutures/staples, throat/nose culture, drug screen, phlebotomy – butterfly/venous heel stick, EKG, spirometry, Holter monitor application, prescription refills using approved protocols) under clinical supervision.
• Demonstrates knowledge and skills necessary to provide age‑appropriate care; understands principles of growth and development across the life span and can assess, interpret, and address age‑specific patient needs per departmental policies.

Requirements

Licensure / Certification

• Basic Life Support (BLS) for Healthcare Providers certification issued by the American Heart Association (AHA) required.
• Current Medical Assistant certification from one of the following:
  • CMA – American Association of Medical Assistants (AAMA)
  • CCMA – National Healthcareer Association (NHA)
  • NCMA – National Center for Competency Testing (NCCT)
  • RMA – American Medical Technologists (AMT)
  • RMA – American Allied Health
  • NCMSMA – National Healthcare Worker’s Association (NHCWA)
  • NRCMA – National Association for Health Professionals (NAHP)
  • NRMA – National Registry of Medical Assistants (NRMA)

Education

• Graduation from an accredited Medical Assistant program required.

Experience

• 1 year experience preferred.

Skills

• Ability to perform routine and complex technical skills within the Medical Assistant scope of practice after demonstrated competency.
• Excellent communication and interpersonal skills; ability to develop rapport and maintain positive, professional relationships with patients, team members, and physicians.
• Proficient computer skills including keyboarding, navigation within a Windows operating system, use of electronic mail, and exposure to electronic medical records systems.
• Demonstrated customer service skills that support a positive patient experience.

Physical Requirements & Working Conditions

• Must sit, stand, walk, lift, squat, bend, twist, crawl, kneel, climb, and reach above shoulders throughout the workday.
• Ability to lift 35 pounds without assistance; for patient lifts over 35 pounds or when the patient cannot assist, patient handling equipment and at least one other team member are expected (assessed case‑by‑case).
• Functional speech, vision, hearing, and touch with fine‑hand manipulation skills required.
• Frequent exposure to mechanical, electrical, chemical, blood, and body fluid hazards; protective clothing and equipment worn as needed.
• Operates all equipment necessary to perform the job.

Benefits

Advocate Health offers a comprehensive Total Rewards package (eligibility may depend on FTE/status – confirm with a recruiter):

• Paid Time Off programs
• Health and welfare benefits: medical, dental, vision, life, short‑ and long‑term disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits: adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

Pay

Base compensation within the listed pay range ($21.85–$32.80/hr) based on qualifications, skills, relevant experience, and/or training. Premium pay (shift, on‑call, etc.) and incentive pay for select positions may apply. Opportunity for annual increases based on performance.

Schedule

Monday–Friday, 7:00 am–4:00 pm (40 hours/week).