Job Fair In Burlington, Mass August 31

About the role

This role focuses on providing administrative and business support to achieve operational goals, with a strong emphasis on clinical administration. Key responsibilities include long-term strategic planning, identifying strategic issues and opportunities, prioritizing and tracking investments, allocating resources, and making decisions regarding practice growth to accomplish the practice's vision.

A management role that supervises employees, focusing on tactical and operational activities within a specified area. The majority of time is spent overseeing the area of responsibility, planning, prioritizing, and directing the responsibilities of employees. Goal achievement is typically accomplished through performance of direct and/or indirect reports.

This position supervises all activities and staff for the provision of efficient business office services in a large hospital ambulatory medical clinic or group of clinics. Responsibilities include ensuring efficient and effective customer-orientation, high-quality services by support staff, effective oversight of charge entry and billing procedures, and supervision of clinic office support staff. The role supports ongoing monitoring and improving financial performance and operating efficiency.

Responsibilities

• Leads and collaborates as a member of the healthcare team to create a supportive environment that promotes the attainment of patient goals.
• Supervises clinical support team, including medical assistants.
• Coordinates and communicates daily and weekly clinic coverage by producing a weekly coverage schedule and adjusting assignments to cover for staff vacations and unexpected absences.
• Coordinates clinic staff work schedules to ensure adequate coverage throughout the clinic day.
• Leads daily morning rounding to confirm clinic is properly staffed for the day, each exam room is prepared, and all pre-clinic work is complete.
• Ensures the clinic’s inventory is properly stocked by anticipating needs and placing orders with the necessary lead time.
• Manages and optimizes workflows to achieve successful quality outcomes and benefit maximization.
• Maintains office equipment and clinical devices and troubleshoots operational and malfunctions.
• Serves as a role model and mentor to clinical staff in their growth and development.
• Recruits clinical support staff with department leadership.
• Develops and revises existing training curriculum and operational procedures for the staff.
• Monitors monthly budget reports.
• Manages referrals, including the reversal of denied charges.
• Generates reports to monitor and track key performance indicators and deviations from expected results for assigned projects.
• Monitors processes and procedures to ensure compliance with contractual and regulatory (Federal/State) entities.
• Participates and coordinates committees, task forces, and continuous improvement activities with hospital leadership teams.
• May coordinate the administrative aspects of medical residency/medical fellow training assignments, including scheduling, record keeping, and selection processes.
• Oversees the collection of co-payments from patients and daily cash deposits.
• Maintains and fosters collaborative team relationships with peers, subordinates, and colleagues to effectively contribute to the working group’s achievement of goals.
• Provides coaching, development, and counseling as necessary.
• Identifies long-term coverage needs and levels of staff support based on physician schedules and department growth.
• Develops a strong team, work ethic, and positive patient-centered culture.
• Creates and implements standardized training curriculum for new hires.
• Serves as the primary liaison with billing and accounting offices.

Requirements

• Associate's degree in Healthcare Administration, Business Administration, or related field.
• Three (3) years of experience in a healthcare setting.
• One (1) year of supervisory experience including managing staff, patient services, and office operations in a healthcare environment.

Preferred Qualifications

• Bachelor’s degree in Healthcare Administration, Business Administration, or related field.

Skills

• Interpersonal competence, organizational skills, and ability to rally and positively lead a team.
• Ability to learn and use SMS and other network programs.
• Excellent computer literacy, including proficiency with relational databases (Access), word-processing programs, electronic spreadsheets, and facility in learning new applications.
• Knowledge of third-party billing regulations and associated operations and processes.
• Ability to take initiative and exercise good and independent judgment, decision-making, and problem-solving expertise.
• Analytic and quantitative skills to design and produce financial and clinical reports to make resource-planning decisions.
• Ability to maintain and update clinical knowledge and skills.
• Participation in relevant continuing educational programs.
• Knowledge of and dedication to the highest level of patient care and service excellence.
• Ability to resolve conflict and manage personnel.
• Role models strong work ethic, integrity, and equity.
• Ability to prioritize multiple tasks and effectively communicate expectations.
• Ability to maintain sensitive and confidential medical information.
• Clinical expertise based on practice needs.

Physical Requirements

• Ability to see and read computer displays, read fine print, and/or normal type size print and distinguish letters, numbers, and symbols.
• Primarily a sedentary role, which involves sitting most of the time but may involve movements such as walking, standing, reaching, ascending/descending stairs, and operating office equipment.
• Frequently required to speak, hear, communicate, and exchange information.

Pay

The base pay range for this role is $60,908.12 - $76,140.43.

About The Company

Tufts Medical Center