Job Coach Federal Worksites

About the role

PRIDE Industries is a fast‑paced company with a mission to create jobs for people with disabilities while delivering high‑quality, value‑added solutions to nationwide customers. Under general supervision, the Job Coach provides employment support to employees with disabilities at a military installation, assisting them with hygiene, attendance, communication, customer interactions, working with supervisors and co‑workers, and performing job tasks to the best of their ability with accommodations as needed.

Responsibilities

• Monitors and teaches employees with disabilities skills to help them succeed in their job; supports employees by answering questions and providing direction throughout their work shift.
• Assists employees with arrival and departure to work, transportation, and learning the protocol and rules for the work site.
• Coaches and trains employees in managing attendance, schedule, performance, interactions, and personal behavior.
• Assists Counselor, Human Resources, or direct supervisor in maintaining case files (case notes, incident reports, health and safety risk assessments, time cards, employee evaluations, performance summaries, wage evaluations, work assessments, and related paperwork) as required by PRIDE.
• Ensures the employee works safely and maintains quality standards.
• Communicates with employees and supervisors to ensure successful and positive relationships.
• Ensures correct procedures are followed when handling issues related to employee behavior at work.
• Performs other duties and special projects as assigned.

Qualifications

• One or more years of experience working with people with disabilities (preferred).
• Trades knowledge including carpentry, HVAC, plumbing, electrical, locksmith, etc. (preferred).
• Ability to communicate effectively and respond to questions and requests from team, customers, and others.
• Effective written communication skills using appropriate business English.
• Human relations skills to maintain effective working relationships with the team.
• Effective customer service skills.
• Intermediate computer literacy: word processing, spreadsheet, database, and presentation software.
• Basic mathematical ability: addition, subtraction, multiplication, division.
• Demonstrated customer service, problem‑solving, and common‑sense skills.
• High School Diploma or GED.
• Valid Driver’s License (may be required depending on local, state, or contract requirements).
• Ability to perform physical demands for extended periods: maneuvering to/around equipment, bending, kneeling, stooping, reaching, transporting to various locations within the customer site, viewing computer screens, utilizing keyboard.
• Work performed at various locations on a military base, often on uneven terrain without ramps/elevators; exposure to chemicals, dust, noise, weather conditions; work days, evenings, weekends; frequent travel around the base; interaction with clients/employees with behavioral challenges.