“JOB: Advisor (trainee), RAID – apply by 15 Sep”

About the role

This is a great opportunity to work in a fast-paced environment with opportunities to learn advice skills. RAID has four main advice areas – Information Navigation, Benefits Advice, Energy Advice, and Money Advice. The Cost of Living Crisis has disproportionally impacted Disabled people, who are more likely to face higher living costs, barriers to employment and reduced financial resilience, making it harder to cope with rising household expenses. Many of the people they see are in challenging situations, such as struggling with debt, experiencing food and fuel poverty, facing homelessness and dealing with loneliness and isolation. The work can be emotionally challenging.

Responsibilities

• Supporting the team with administration tasks including processing grants and gathering client evidence
• Taking client enquiries from the phone, website and email and uploading them to our database
• Scanning and photocopying
• Working directly with clients with a range of physical, sensory and mental health impairments to help them to fill in grant allocation forms and other forms
• Helping people to know their rights
• Supporting the Advice teams administratively by arranging appointments, sending emails and letters and uploading information to their database

Training and development

You will receive training in a range of advice areas (housing, health and social care, benefits, transport and travel) as well as other relevant topics, such as various mental health conditions, managing challenging behaviour, professional boundaries, and case management. You will be supported by a friendly team of experienced Advisors who you will have the opportunity to shadow, and you will also have access to a range of external training and development opportunities. You will work closely with an experienced advice team and have opportunities for training and development in a range of areas, such as social care, housing and benefits, to support you on your journey to becoming an Advisor.

Requirements

• Clear written and oral communication skills
• Ability to make phone calls and write emails and letters to clients
• Ability to provide progress updates to the team
• Excellent IT skills
• Strong administrative skills
• Full competency on Microsoft applications
• Ability to work independently as well as part of a team
• Enthusiastic, hardworking and highly motivated
• Passionate about social justice and the empowerment of Disabled people
• Excited to learn valuable skills on the job

Pay and schedule

• Salary £27,706 per annum inc OLW
• 36 hours per week