Jo's Barista

About the role

The Barista is responsible for honoring each and every guest by providing excellent customer service and a high-quality product, working closely with the hotel's Food & Beverage team. The ideal candidate will possess a passion for enhancing the guest’s experience, a high attention to detail, and a strong team approach.

Responsibilities

• Prepare and serve beverages (coffee, latte, espresso, teas) using an industrial espresso machine
• Handle cash transactions in accordance with the property’s cash handling policy
• Anticipate customer needs when assisting all guests with their orders to ensure a positive experience
• Follow all company policies and procedures regarding cash handling, food and beverage preparation, safety, and daily restaurant operation
• Prepare all orders according to company standards while meeting or exceeding speed of service and quality expectations
• Maintain a clean and organized guest environment as well as a clean and organized workspace
• Respond to guest requests in a timely, friendly, and efficient manner
• Ensure knowledge of the menu
• Take guest beverage and/or food orders and input orders into the appropriate POS system
• Demonstrate deep knowledge about the hotel and local area
• Perform all other tasks and duties as assigned

Requirements

• 1-2 years of barista experience
• Previous hospitality experience preferred
• Experience in a high-volume restaurant is required