Jira Manager
About the role
The Jira Manager is responsible for the strategic administration, governance, optimization, and ongoing delivery of the Jira platform and related Atlassian tools across the organization. This role leads the design, configuration, and continuous improvement of Jira to support business workflows, project delivery, service management, software development, and operational excellence. The Jira Manager serves as the primary owner of the Jira ecosystem, ensuring the platform is scalable, secure, well-governed, and aligned to business needs. This position partners closely with IT, PMO, Engineering, Service Management, and business stakeholders to drive adoption, automate processes, improve reporting, and maximize value from Jira and related tools such as Confluence and Jira Service Management.
Responsibilities
- Platform Strategy & Governance: Own the overall strategy, roadmap, and operational health of the Jira platform. Establish governance standards, administration practices, and configuration controls to ensure consistency, scalability, and compliance. Define and maintain platform policies for workflows, permissions, issue types, schemes, dash