Manager Implementation

Lumen is the trusted network for the AI-powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high-performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter. This is a high-accountability environment where bold ideas drive real innovation for our customers, partners, and industry.

About the role

Direct and lead a team of highly technical individual contributors who manage the design, development, and implementation of IP & Voice engineering projects and initiatives. Manage the team responsible for creating MOPs & configurations, testing & turning up equipment for IP & Voice deployments. Establish, implement, and maintain administrative and technical procedures to ensure projects are completed efficiently and cost-effectively within allocated budget and accounting guidelines.

Responsibilities

• Manage and assure adherence to budgets, project schedules, work plans, and performance requirements.
• Exercise financial controls within company financial systems, including review/approval of projects, purchase requisitions, and oversight of approved contractors.
• Collaborate with Architecture & Engineering and IP & Voice Ops on architectural and configuration changes and improvements.
• Collaborate with vendors on new platforms and technologies.
• Develop and improve Lumen policies in design, planning, and development of new advanced data, cloud, and voice technologies.
• Manage and drive network transformation.
• Manage multiple large, complex projects and initiatives requiring cross-organizational coordination to achieve organizational goals.
• Effectively communicate with all levels of the organization.
• Facilitate, delegate, and lead cross-functional teaming to drive transformational change across multiple disciplines and functional organizations.
• Motivate and cultivate employee development through empowerment, driving a “culture of learning,” and actively engaging in employee development opportunities.
• Develop and communicate vision to drive improved employee engagement and organizational results.
• Monitor key facets of group performance against KPIs.
• Distribute incoming work requests among the team to ensure efficiency and quality.
• Provide supplemental operational support on escalated needs, such as driving problem issues with stakeholders and layers of management.
• Represent functional teams to internal and external customers on the status of current work.
• Ensure incoming deployment projects meet A&E standards and guidelines.
• Other duties as assigned.

Requirements

• Strong knowledge of Lumen’s IP networks including architecture, platforms, systems, and implementation processes.
• Provide routine directional guidance and performance feedback collectively and individually.
• Collaborate with peers and partner organizations.
• Evaluate relative performance among team members at key milestones, such as mid-year and end-of-year.

Schedule

This is a full-time, work-from-home position. The typical schedule is 8 AM–5 PM, Monday–Friday.

Pay

Location-based pay ranges:

• $105,786 – $141,047 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, WY.
• $111,074 – $148,099 in these states: CO, HI, MI, MN, NC, NH, NV, OR, RI.
• $116,364 – $155,152 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, WA.

Individual pay is based on skills, experience, and other relevant factors. Lumen offers a comprehensive bonus structure, including short-term incentives, long-term incentives, and/or sales compensation.

Benefits

Lumen offers a comprehensive package featuring a broad range of health, life, and voluntary lifestyle benefits, as well as other perks that enhance physical, mental, emotional, and financial wellbeing.