Jira Developer/Administrator

Job Summary

The successful candidate will serve as the Atlassian subject matter expert responsible for administering, configuring, optimizing, and maintaining enterprise JIRA and Confluence environments supporting mission-critical government operations.

Job-Specific Essential Duties and Responsibilities

• Administer and maintain JIRA, Confluence, and associated plugins, including ScriptRunner and JIRA Automation.
• Analyze existing JIRA and Confluence implementations and recommend workflow, automation, and process improvements.
• Design and maintain custom workflows, dashboards, filters, reports, and JQL queries to support program management and operational reporting.
• Manage user accounts, permissions, security roles, and access controls across enterprise Atlassian environments.
• Perform system administration activities, including backups, re-indexing, patching, upgrades, plugin management, and platform maintenance.
• Support and lead Atlassian migrations, consolidations, integrations, and environment modernization efforts.
• Develop and maintain technical documentation, standard operating procedures, workflow diagrams, user guides, and concepts of operation (CONOPS).
• Conduct security reviews, audits, and governance activities to ensure platform integrity and compliance.
• Collaborate with Agile teams, Product Owners, engineers, and government stakeholders to align Atlassian solutions with mission objectives.
• Provide training, consultation, and knowledge sharing to users, administrators, and leadership teams.
• Leverage JIRA data and metrics to support performance management, operational analytics, and incident.

Job-Specific Minimum Requirements

• Active Top Secret clearance with SCI eligibility.
• DoD 8570 IAT Level II certification (Security+ CE or equivalent).
• 3+ years of experience administering JIRA and Confluence in enterprise environments.
• Experience designing and managing workflows, automation rules, permissions, and plugin administration.
• Experience creating dashboards, filters, reports, and advanced JQL queries.
• Experience performing Atlassian upgrades, migrations, environment consolidations, and system administration activities tracking.
• Experience integrating Atlassian tools within AWS-hosted environments.
• Strong problem-solving, analytical, and stakeholder management skills.
• Ability to communicate technical concepts effectively to both technical and non-technical audiences.
• Experience supporting Agile and/or SAFe development environments.

Preferred Skills & Qualifications

• Bachelor’s degree in information technology, Computer Science, Engineering, Information Systems, or related discipline; additional relevant experience may be substituted for a degree.
• 8+ years of relevant professional experience, including Atlassian administration and development experience across enterprise environments.
• Experience supporting federal government, Department of Defense, or other highly regulated organizations.
• Demonstrated experience supporting complex, multi-team Agile delivery organizations.
• Atlassian Certified Administrator, Atlassian Certified Professional, or similar certification.
• Advanced expertise with JQL development and reporting solutions.
• Experience supporting enterprise Atlassian environments hosted in AWS or AWS GovCloud.
• Experience advising government customers on Atlassian governance, workflow design, and best practices.
• Familiarity with Active Directory administration and identity/access management concepts.
• Experience creating architecture diagrams, training materials, and enterprise user documentation.
• Knowledge of Agile, DevSecOps, software delivery lifecycle, and cloud modernization initiatives.
• Ability to independently lead platform improvement efforts while collaborating effectively across technical and business teams.
• Strong organizational skills with demonstrated success managing multiple priorities in mission-focused environments.