Jiffy Lube Store Manager

About the Company

Atlantic Coast Enterprises (ACE) is a full-service lubrication, fluid, and automotive maintenance center. We offer our customers these services in the cleanest and most professional surroundings possible. Each day we strive to achieve our mission of creating customers for life through fast, friendly, clean, and professional service. We are dedicated to expanding and constantly moving on to new and different challenges. A few short years ago, we were recognized as the franchisee of the year within the Jiffy Lube nationwide network. Everything at ACE is a team effort. We know that without our employees, we wouldn't be able to grow, improve, or create lifelong customers. This is why we offer competitive compensation, generous benefits as well as a supportive and collaborative environment. We encourage each and every employee to share their ideas with us.

Responsibilities

• Keep customers happy and employees happy while ensuring day-to-day business runs smoothly.
• Live the brand and strive to achieve the mission: "Creating Customers for Life through Fast, Friendly, Clean and Professional Service".
• Lead by example, set the tone and make the auto store an enjoyable place to be.
• Work with staff to develop and shape the future of the automotive business.
• Hire and train the right team members for the right roles.
• Provide constructive feedback, hold staff accountable, and encourage leadership skills through coaching, opportunities, and resources.
• Help grow the auto business by utilizing proven tools to promote guest satisfaction and profitability.
• Plan and track budget forecasting models.
• Take initiative to ask the right questions that lead to innovation, progress, and success.

Qualifications

• At least 18 years old
• High school diploma or equivalent
• Valid driver's license
• Relevant sales and customer service experience
• Previous leadership experience a plus
• Self‑motivated with excellent sales skills
• Ability to work well under pressure and delegate
• Prioritize customer service
• Ability to effectively resolve complex customer and employee issues in a timely manner
• Present yourself professionally
• Excellent communication and interpersonal skills
• Organized and detail‑oriented
• Passionate about the automotive industry

Benefits

• Paid vacation
• Comprehensive health care coverage
• Dental and vision insurance
• Basic life insurance
• Short‑term and long‑term disability
• Savings and retirement 401(k) program
• Bereavement leave
• Employee oil changes and discounts

Pay

Competitive salary with multiple bonus platforms, earning up to $100,000 per year.

Schedule

Shifts include a mix of day, evenings up to 8 pm only, and weekends.

Location: East Longmeadow, MA (01028)