JFK Station Trainer - Ground Handling

About the role

Swissport, a global leader in aviation services, is seeking a Ground Handling – Classroom & OJT Trainer to deliver classroom and on‑the‑job training, airline‑specific training, sign‑offs, and performance evaluations for employees at designated stations. The trainer will ensure company and customer service standards are met while maintaining high proficiency and certification in operational functions. The role also serves as an interim supervisor for new hires until they can work independently.

Responsibilities

• Deliver detailed training in various formats such as instructor‑led, virtual instructor‑led, e‑learning, self‑directed, on‑the‑job training, and relevant training materials.
• Deliver and oversee practical Ground Handling Classroom & OJT, including final assessments and sign‑offs as required.
• Follow Swissport Corporate and NOAM Training Policy and Procedures and operate equipment in accordance with Swissport Safe Systems of Work (SSOW) or Standard Operating Procedures (SOP).
• Actively monitor and promote best practices across the station.
• Implement internal quality‑assurance activities, including operational audits.
• Continuously assess station training to ensure staff are competent and confident in their duties.
• Maintain compliance levels across the station.
• Maintain regular, effective communication and strong working relationships with subject matter experts (SMEs) to ensure training relevance.
• Act as a role model and display best‑practice behavior and procedures.
• Provide objective feedback and coaching to improve performance and behavior of others.
• Report all training activity through recognized methods to ensure accurate tracking of training data.
• Support nearby stations as needed.
• Forecast and plan for new‑hire and recurrent training needs, coordinating with Regional Training Managers, local HR, and Operations teams.
• Deliver and facilitate initial and recurrent training in accordance with global and local standards.
• Administer required examinations and reports for training programs to maintain compliance.
• Assist with new‑hire tracking to ensure a smooth transition to operations.
• Assist with on‑the‑job coaching programs for designated areas/functions and serve as tier‑one support for local certified coaches.
• Maintain currency in operational procedures.

Requirements

• Minimum 1 year of industry experience in airline Ground Handling operations.
• High School Diploma or equivalent; additional experience demonstrating ability to resolve complex problems, foster positive working relationships with multiple stakeholders, and balance competing priorities.
• Ability to travel up to 10 % throughout the United States and Canada to support job responsibilities.
• Ability to pass a security clearance and possess a valid driver’s license.
• Strong communication skills and ability to influence without authority to achieve common goals.
• Working knowledge of computer systems; Microsoft Office Suite highly recommended.
• Customer‑service oriented.
• Flexibility to work various shifts to accommodate training demands during off‑peak hours.
• Demonstrated knowledge of adult learning processes, instructional design techniques, and evaluation methodologies (ideal).
• Ability to work in a fast‑paced, challenging, and changing environment.
• Ability to create and deliver dynamic presentations, slide decks, and training materials.

Physical Demands

The role requires regular sitting, talking, and hearing. Occasionally the employee must stand, walk, use hands to handle objects, reach, and stoop, kneel, crouch, or crawl. Lifting may involve up to 10 lb regularly and up to 25 lb occasionally. Vision requirements include close, distance, color, and focus adjustment. Reasonable accommodations may be made for individuals with disabilities.

Pay

The expected pay rate is $36.77 per hour.

Benefits

• 401(k) with company match
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance