Jewelry Sales Lead

About the role

The Jewelry Sales Lead at Brilliant Earth provides exceptional customer experiences, guides sales, and mentors team members in a fast-paced, in-person environment. This role is located in the new San Jose showroom and requires a full-time schedule including weekends.

Responsibilities

• Guide customers through purchases via in-person and virtual appointments
• Manage high-volume sales leads to meet individual and team goals
• Respond to online customer inquiries and provide sales assistance
• Review and address customer feedback and online reviews
• Utilize sales strategies to assist customers with multiple purchasing decisions
• Develop and demonstrate product knowledge related to diamonds, gemstones, and fine jewelry
• Use an ERP system to manage tasks and communicate cross-functionally
• Act as a brand advocate and share the company's mission
• Travel to support other showroom locations
• Support onboarding and continuing education of new Jewelry Consultants
• Assist as Assistant Manager on site, including appointment assignment, sales dashboard oversight, and escalation management

Requirements

• 1+ years of high-achieving performance in a sales-based retail position (preferred)
• Experience managing people in retail or direct-to-consumer sales
• Dedicated desire to coach and mentor team members
• Highly organized with strong focus on execution and problem-solving
• Motivated self-starter with excellent written and verbal communication skills
• Ability to think critically and adapt quickly in a flexible environment
• Robust CRM software experience
• Entrepreneurial spirit and self-starter attitude
• Understanding and acceptance of diversity, equity, inclusion, and workplace belonging concepts
• Interest in socially and environmentally responsible organizations and products

Qualifications

• Passionate about helping people and creating positive customer service experiences
• Strong organizational skills and attention to detail
• Excellent time management and accountability
• Team player with ability to collaborate and achieve business goals
• Ability to work collaboratively and support team members

Skills

• Exceptional written and verbal communication skills
• Product knowledge of diamonds, gemstones, and fine jewelry
• CRM software proficiency
• Problem-solving and critical thinking skills
• Ability to adapt quickly in a flexible environment
• Leadership and mentoring abilities

Benefits

• Career Growth: Regular 1-1s with manager, training opportunities, and annual 360 review process
• Compensation: Competitive salary range of $32-35 per hour
• Benefits Package: Lifestyle Spending Account, Continued Education, Employee Discounts, Sales Incentive Programs, Mental Wellness Perks, Giving Back and Volunteer Opportunities, Medical, Dental, and Vision Insurance, 401k match, Paid Time Off, Parental Leave, Disability and Life Insurance, Pre-Tax Commuter Benefits

Pay

$32-35 per hour

Schedule

Full-time schedule including weekend days