Jewelry Consultant

Our Jewelry Consultants provide an exceptional experience for every Brilliant Earth customer. As a Jewelry Consultant, you will guide the customer through the life of the sale using our engaging sales platforms: in-person and virtual appointments, phones, or live-chat. These team members assist customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers' lives.

Responsibilities

• Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations, creating memorable and personalized experiences for each customer.
• Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product.
• Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience.
• Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries.
• Call customers to confirm showroom appointments and answer any pre-appointment questions.
• Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance.
• Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security.
• Open and/or close the showroom and waiting area.
• Use our ERP system to manage your tasks and communicate cross-functionally.
• Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.

Requirements

• A passion for the customer. You don’t just like to help – you go above and beyond to provide the best possible experience to each customer.
• A drive to exceed goals. You love a good challenge! You’re a self-proclaimed “over-achiever” on a mission to exceed your sales targets.
• Attention to detail. When it comes to our customer’s biggest moments, you know it’s the little things that count the most. You have a passion for process and a keen eye for detail in a fast-moving work environment.
• Strong communication skills. You have a way with words. Whether you’re interacting with a customer or teammate in person, via email, or by chat, you’re clear and concise.
• Collaborative mindset. You’re a team player. You believe that in order to transform the jewelry industry, we all have to work together!

Benefits

• Career Growth: Regular 1-1’s with your manager, a variety of training opportunities, and an annual 360 review process for all employees.
• Set Schedule: Consistent weekly hours, and 2 consecutive days off.
• Lifestyle Spending Account: Company reimbursements for eligible wellness expenses, such as gym memberships, massage, counseling, and more.
• Continued Education: Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings.
• Employee Discounts: Generous discount on our jewelry.
• Sales Incentive Programs: Incentive programs to recognize and reward sales performance.
• Mental Wellness Perks: Access to mental health resources, such as self-care apps and seminars. Employee Assistance program offers 24/7 access to counseling.
• Giving Back and Volunteer Opportunities: Support for local initiatives and team volunteering.
• Medical, Dental, and Vision: Multiple plans to choose from, including a $0 monthly premium option for employee health insurance and employer HSA contributions. Insurance begins on the first day of your 2nd month.
• 401k Match: Generous 401k match.
• Paid Time Off: 3 weeks of PTO accrued in your first year.
• Parental Leave: Paid parental leave to bond and care for new additions.
• Disability and Life Insurance: 100% employer-paid.
• Pre-Tax Commuter Benefits: Available.

Pay

The targeted budget for this position is $20 - $22 per hour. This compensation budget range may be adjusted at any time at the discretion of the company.

Schedule

The ideal candidate will be able to work a full-time schedule that includes weekend days. This role is in-person at our Edina, MN location.