JEWELRY/ASST MANAGER

About the Role

Assist the store manager with daily tasks and act as the supervisor for the location in the absence of the store manager. Maximize financial performance of the store and help achieve growth and sales targets by successfully managing and motivating the sales team. Create an emotional connection between Fred Meyer Jewelers and our customers through engagement and communication during every shopping occasion in-store and online. Achieve personal sales targets while demonstrating the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety of self and others.

Responsibilities

• Model Customer 1st behavior; deliver and encourage other associates to deliver excellent customer service.
• Maintain profitability of the location through sales and proper shrink and expense control.
• Achieve personal sales targets by turning every customer’s life’s meaningful moments into a celebration through a fine jewelry experience.
• Support the store manager in training and development of sales professionals; follow up on initial onboarding training of new team members.
• Achieve personal targets that drive sales (e.g., credit applications, protection plans, and Diamond Design Parties).
• Foster lifelong emotional connections with customers through clienteling.
• Support the coordination of operations functions.
• Display merchandise and promotional materials in accordance with corporate merchandising plans.
• Advise customers on quality, cuts, and value of jewelry and gems; assist in selecting mountings and settings for gems.
• Provide product knowledge, features, and benefits to customers when presenting merchandise.
• Estimate repairs and inspect/clean customer jewelry.
• Perform watch battery replacements and band adjustments.
• Suggest designs for custom jewelry.
• Follow receiving and processing procedures.
• Maintain overstock/understock conditions to retain ordering system integrity.
• Maintain daily/weekly sales and take appropriate action.
• Respond to customer comments/complaints.
• Complete customer incident and associate incident/accident report forms.
• Participate in the inventory process and complete case counts.
• Assist with and process time and attendance.
• Develop staff scheduling and enter weekly work schedules for associates.
• Assist with special maintenance arrangements for the location.
• Maintain flexibility to work any shift, including holidays and overtime.
• Travel to other store locations to provide back-up coverage on an occasional basis.

Requirements

• High school diploma or general education degree (GED) plus a minimum of 6 months Fred Meyer experience and 1 year jewelry sales experience; or combination of relevant education and experience.
• Minimum 18 years of age.
• Ability to pass a drug test.
• Maintain confidentiality.
• Accuracy and attention to detail.
• Ability to organize and prioritize tasks/projects.
• Diamond Council of America (DCA) courses completed within a year from being hired.

Desired Experience

• Knowledge of Fred Meyer Jewelers policies and procedures.
• Management experience.
• Proficiency with Microsoft Outlook, First Place, Act, and Intranet.
• Experience directing or participating on project teams.