JEWELRY/ASST MANAGER

About the Role

Assist the store manager with daily tasks and act as the supervisor for the location in the absence of the store manager. Maximize financial performance of the store and help achieve growth and sales targets by managing and motivating the sales team. Create an emotional connection between Fred Meyer Jewelers and customers through engagement and communication during every shopping occasion, both in-store and online. Achieve personal sales targets while demonstrating the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

• Model Customer 1st behavior and deliver excellent customer service
• Maintain profitability through sales and proper shrink and expense control
• Achieve personal sales targets by turning meaningful customer moments into celebrations with a fine jewelry experience
• Support the store manager in training and developing sales professionals, including onboarding new team members
• Drive sales through credit applications, protection plans, and Diamond Design Parties
• Foster long-term customer relationships through clienteling
• Coordinate store operations and display merchandise according to corporate plans
• Advise customers on jewelry quality, cuts, value, and gem selection
• Provide product knowledge, features, and benefits during customer interactions
• Estimate repairs, inspect and clean customer jewelry, and perform watch battery replacements and band adjustments
• Suggest designs for custom jewelry
• Follow receiving and processing procedures to maintain inventory integrity
• Monitor daily/weekly sales and take appropriate action
• Respond to customer comments and complaints
• Complete incident reports for customers and associates
• Participate in inventory processes and case counts
• Assist with time and attendance processing and staff scheduling
• Handle special maintenance arrangements for the store
• Maintain flexibility to work any shift, including holidays and overtime
• Travel occasionally to other store locations for back-up coverage

Requirements

• High school diploma or GED plus a minimum of 6 months Fred Meyer experience and 1 year jewelry sales experience; or equivalent education and experience
• Minimum 18 years of age
• Ability to pass a drug test
• Maintain confidentiality and accuracy in tasks
• Strong organizational and prioritization skills
• Completion of Diamond Council of America (DCA) courses within a year of hire

Qualifications

• Knowledge of Fred Meyer Jewelers policies and procedures
• Management experience
• Proficiency with Microsoft Outlook, First Place, Act, and Intranet
• Experience directing or participating on project teams