JCIS Business Policy Analyst - DOJ LESIS

About the role

Full-Time Position; Government contractor supporting DOJ LESIS (Law Enforcement Services & Information Sharing). Remote. Position requires DOJ Public Trust clearance; candidate can start once clearance is complete (2–4 weeks).

About ITC Federal

ITC Federal, LLC connects technology advancements in automation and AI, customer experience, and financial services to solve government mission challenges, enabling smoother operational efficiency and bolstering national security. We support DHS, DOJ, and DoW workforce, customers, and programs at any scale or complexity. ITC is located in Fairfax, VA and offers outstanding compensation and benefits.

Responsibilities

• Strategize with Service Owner and stakeholders to explore new biometric business and technical requirements, opportunities, customer issues, and needs; develop fiscal year roadmaps.
• Manage technical support operations for biometric systems, including troubleshooting, coordination with engineering teams, issue prioritization, and resolution tracking to maintain reliability and continuity.
• Provide management oversight of vendor-performed operational support services, ensuring compliance with contractual requirements, service-level agreements, and federal biometric standards.
• Serve as subject-matter expert on biometric standards (EBTS, NIST, FBI NGI); conduct technical research, provide briefings, draft white papers, and advise on implementation impacts.
• Facilitate customer liaison coordination meetings to improve service issues and derive new requirements.
• Participate in criminal and civil services-related task forces and working groups; develop white papers and present program strategic roadmaps to senior leadership.
• Analyze and evaluate existing policies for alignment with U.S. Codes, CFR, Executive Orders, Departmental policies, organizational goals, and legal requirements; assist with drafting new policies and amendments.
• Perform in-depth policy reviews to confirm alignment with NIST SP 800-63, ANSI/NIST standards, and CJIS Security Policy with DOJ and federal regulations.
• Engage and establish strong working relationships with FBI CJIS leadership and technical teams to enhance services and information sharing with the law enforcement community.
• Define, document, and present strategic roadmaps for future biometric integrations (e.g., facial recognition, palm, iris), aligning business needs and technical feasibility.
• Ensure projects align to business goals; manage, monitor, and deliver program requirements (SLAs and deliverables).
• Align service management processes to ISO 27001/20000 controls.
• Perform project planning, monitoring, and control including task resourcing and deliverable management.
• Manage vendor relationships to ensure contract compliance; oversee projects to system releases, deliverables, and data calls.
• Review, triage, and analyze support tickets; identify trends and solutions; coordinate and facilitate resolution of emergent operational support issues.

Requirements

• 10+ years of IT experience focused in ITSM, system auditing, and policies.
• 5+ years of program management and leadership experience.
• Significant understanding of project management fundamentals and ability to work within project constraints.
• Experience using automation/tools to collect and analyze system and program metrics.
• Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel, Project, SharePoint).
• Knowledge of biometric standards, including EBTS, ANSI/NIST ITL biometric standards, and CJIS Security Policy (preferred).
• Excellent analytical, problem-solving, and presentation skills.
• Strong customer relationship management skills.
• Prior law enforcement exposure or familiarity with federal/state law enforcement or DOJ IT program exposure (preferred).
• Ability to coordinate and manage multiple tasks and priorities.
• Strong communication and interpersonal skills for effective stakeholder management.
• Proficiency in project management tools such as Microsoft Project (strongly preferred) and Dynamics.

Security Clearance Requirements

Ability to obtain a DOJ Public Trust clearance; selected candidate will undergo a Government Public Trust security investigation and must meet eligibility requirements for access to the customer’s systems. Current clearance is not required, but the individual cannot start until the required clearance is granted.