Java Production Support Engineer

About the role

Join the Infosys Financial Services unit, a global leader in driving digital transformation for financial institutions. We specialize in leveraging advanced technologies such as AI, cloud, and data-led innovation to help clients accelerate growth and unlock business value. As part of this pioneering team, you'll work with cutting-edge AI technologies, collaborate with industry experts, and contribute to transformative projects across banking, wealth management, and insurance sectors.

Responsibilities

• Contribute to the requirements elicitation process by documenting assigned parts of business requirements, in line with guidance provided.
• Facilitate software application design discussions and document design decisions to guide the technical team toward building software solutions.
• Participate in coding and integrate new features or updates into existing applications, focusing on maintaining system stability.
• Conduct code reviews, make changes to the codebase, and maintain code repositories.
• Implement test strategies, analyze results, and coordinate bug fixes to uphold software quality standards.
• Develop user training programs, documentation, and support frameworks to ensure a smooth transition to new software applications.
• Actively participate in resolving production issues and recommend preventive strategies to enhance system reliability.
• Maintain detailed records of code, testing techniques, and support activities to enrich the knowledge base and assist similar projects.

Contribution to the team

• A collaborative spirit and excellent communication skills.
• The ability to handle end-to-end SDLC phases from requirement gathering to implementation.
• A knack for translating complex requirements into actionable development tasks.
• A passion for design and hands-on coding experience.
• A proactive approach to testing, troubleshooting, and refining applications.
• The ability to work with cross-functional teams and perform software integration.

Requirements

• Strong experience in Core Java/J2EE application support and maintenance.
• Experience in Production Support (L2/L3), incident management, issue triaging, and root cause analysis.
• Experience with application monitoring, batch job monitoring, and SLA management.

Preferred Qualifications

• Hands-on experience in code analysis, debugging, defect fixing, and troubleshooting Microservices-based Java applications in a production support environment.
• Working experience with tools such as ServiceNow, Autosys, Splunk, Dynatrace, or AppDynamics.
• Knowledge of Agile methodologies and release management processes.

Qualifications

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• This position may require relocation and/or travel to work/project location.
• All applicants authorized to work in the United States are encouraged to apply.

Benefits

• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness, Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off