Java + Mainframe Support Lead

Location: St. Louis, MO

About the role

10+ years of progressive experience in IT application support / production operations in a managed services or outsourcing environment. Minimum 5 years in a leadership or managerial role overseeing multi-tier support teams (L1/L2/L3). Proven experience in standing up new teams, building processes from the ground up, and driving operational maturity. Hands-on experience with both Mainframe (CA7, Autosys, JCL, COBOL ecosystem) and Open Systems (Java, middleware, distributed platforms). Strong track record of managing customer relationships at a senior level in financial services or similarly regulated industries. Experience driving left-shift / knowledge transfer programs across large application portfolios.

Responsibilities

• Oversee multi-tier support teams (L1/L2/L3)
• Stand up new teams and build processes from the ground up
• Drive operational maturity and left-shift / knowledge transfer programs
• Manage customer relationships at a senior level in regulated industries

Requirements

• 10+ years of progressive experience in IT application support / production operations
• Minimum 5 years in a leadership or managerial role
• Hands-on experience with Mainframe (CA7, Autosys, JCL, COBOL ecosystem) and Open Systems (Java, middleware, distributed platforms)
• Fullstack Java Enterprise experience (8-10 years)

Skills

• Batch scheduling & monitoring: CA7, Autosys, Control-M (familiarity with at least two)
• Mainframe environment: JCL, COBOL, DB2, CICS — working knowledge sufficient to guide L2 team
• Open Systems: Java/J2EE, middleware (MQ, Kafka), Linux/Unix, SQL databases
• ITSM platforms: ServiceNow (Incident, Change, Problem Management modules)
• Monitoring & observability: Splunk, Dynatrace, AppDynamics, Nagios, or similar
• Automation & scripting: Python, Shell scripting, or PowerShell; exposure to RPA or intelligent automation is a plus

Pay

The expected compensation for this role ranges from $80,000 to $158,000. Final compensation will depend on various factors, including geographical location, minimum wage obligations, skills, and relevant experience.

Benefits

• Full range of medical and dental benefits options
• Disability insurance
• Paid time off (inclusive of sick leave)
• Other paid and unpaid leave options