Java Developer (Amazon Connect)

Location: San Antonio, Texas (Onsite)

Employment Type: Long Term Contract

About the role

We are seeking a Java Developer with expertise in Amazon Connect to enhance contact center solutions through automation, security compliance, and Generative AI integration.

Responsibilities

• Design and implement automation solutions using Java or GoLang.
• Ensure compliance with security standards such as HIPAA and GDPR.
• Communicate technical concepts effectively to both technical and non-technical stakeholders.
• Leverage Amazon Connect and Amazon Lex capabilities for contact center deployments.
• Incorporate Generative AI into contact center solutions, including:
  • Architecture design for voice or chat bots, agent assist, or next-best-action systems.
  • Model selection and integration.
  • Prompt engineering.
  • Data preparation.

Requirements

• Experience with automation and scripting (e.g., Java or GoLang).
• Knowledge of security and compliance standards (e.g., HIPAA, GDPR).
• Familiarity with Amazon Connect or Amazon Lex capabilities and deployment.
• Experience incorporating Generative AI into contact center solutions (voice or chat bots, agent assist, or next-best-action).

Skills

• Strong communication skills, with the ability to explain technical concepts to diverse audiences.