Japanese-Speaking Guide

JTB Hawaii Travel, LLC (JHT) is Hawaii's market leader in innovative entertainment and travel services, evolving from on-the-ground travel support to a full-fledged destination management company (DMC).

Responsibilities

• Escort individuals or groups from Japan on sightseeing tours or to places of interest, such as commercial establishments, public buildings, art galleries, or museums.
• Provide interesting and educational information during tours.
• Assist with communication (translation) between customers and third-party establishments, including hotels, restaurants, technical visits, and site inspections.
• Tour Guiding in Japanese (75% of time):
  • Follow set travel itineraries and schedules, catering to special interests and needs of individuals or groups.
  • Assist and communicate with Tour Conductors in Japanese.
  • Understand tour details written in Japanese.
  • Complete the VIP ROYAL ROAD CUSTOMER’S TOUR REPORT in Japanese, if needed.
• Assist with Hotel Check-In/Out, Airport Check-In & Dining Reservations (25% of time):
  • Assist customers with hotel front desk communication during check-in/out.
  • Guide customers to airline check-in counters, security gates, and boarding gates, explaining departure times.
  • Assist with reading and understanding restaurant menus and explaining meal payment processes.
  • Provide consultation and advice during customers' stay in Hawaii.
• Perform all other duties as assigned.

Requirements

• High school graduate or equivalent experience.
• Minimum of six months of customer service experience or equivalent; hospitality industry experience desirable.
• Excellent customer service skills.
• Knowledge of the tour industry, tour movements, and arrangements.
• Working knowledge of Hawaii’s tourism infrastructure and understanding of different countries’ tour characteristics and needs.
• Ability to effectively and professionally communicate in English and Japanese, both verbally and in writing.
• Ability to read tour itineraries in English and Japanese.
• Basic computer skills and working knowledge of hardware and software applications such as Microsoft Word and Outlook.

Working Conditions

• On-Call Status: No set schedule; work is assigned based on business needs. On-call guides may work for competing companies with full disclosure and written approval from a supervisor.
• Casual Status: Regularly scheduled to work less than 20 hours per week; eligible for statutory benefits if requirements are met.
• Subject to indoor and outdoor environmental conditions, including air conditioning, weather, dust, vehicle exhaust, and fumes.

Physical and Mental Demands

• Ability to handle stressful situations and solve problems calmly and professionally.
• Ability to multitask.
• Constant: Standing, walking, vision, hearing, eye-hand-foot coordination.
• Occasional: Sitting, stair climbing.
• Not Applicable: Pushing, pulling/lifting/carrying (less than or more than 25 pounds), bending, crawling, squatting, kneeling, stooping, climbing, forward reaching, twisting, side bending, overhead reach, grasping, handling, finger dexterity.

Communication Demands

• Constant: Talking to customers, receiving verbal and written instructions, reading, visiting/working at different worksites.
• Occasional: Talking to co-workers and outside vendors/tradespersons.
• Seldom: Talking on the telephone.
• Not Applicable: Written communication to customers/outside vendors, supervising others, responding to written or verbal requests from vendors, training/giving verbal instructions, writing/composing written language.

Pay

$24.00/hour