Janitorial/Utility Clerk

About the Role

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others.

Responsibilities

• Bag groceries at checkout, striving for at least five items per bag while ensuring contents are not damaged.
• Follow best practices for bagging items in various types of bags (reusable/plastic/paper).
• Assist in removing customer's merchandise from the bottom of the cart for checkout.
• Offer to help customers load bags into their car.
• Perform basic shelf conditioning.
• Inform customers of grocery specials.
• Return merchandise to store shelves.
• Gather carts and return them to designated areas.
• Clean spills, collect and pick up trash inside the store and parking lot.
• Clean all areas inside and outside of the store.
• Handle and assemble seasonal merchandise.
• Understand the store's layout, locate products, and conduct price checks for cashiers.
• Reinforce safety programs by complying with safety procedures and identifying unsafe conditions, accidents, or issues, and notify store management.
• Adhere to all food safety regulations and guidelines.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Create an environment that enables customers to feel welcome, important, and appreciated by answering questions regarding products sold within the department and throughout the store.

Qualifications

• Customer service skills
• Effective communication skills

Retail experience is preferred but not necessary.

Skills

• Ability to work cooperatively in a high-paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, non-confrontational, and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.