Janitorial Project Manager

About Us

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience. ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals.

About the Role

This person will oversee operations of a node or market of an identified facility. They will ensure quality control of the facility, satisfaction of the site leader while exceeding client expectations. The Project Manager is responsible for day-to-day operations, escalations, training, staffing, and coverage. The Project Manager must be a professional in their understanding and knowledge of each site type in their area.

Responsibilities

• Ensures that all open positions are posted in a timely manner to backfill and avoid under-target staffing levels and possible impact to service and site.
• Manages payroll-related items.
• Manages employee concerns and addresses any corrective action with employees.
• Conducts weekly quality control inspections of the facility, thoroughly follows up on all findings, and ensures correction.
• Ensures route cards are provided and maintained for the site.
• Maintains a strong relationship with the client.
• Ensures cleaning supplies and equipment are maintained, laundered, or replaced as needed.
• Ensures all touchpoint cleaning checklists are posted, completed, and retained for verification or audit purposes.
• Ensures other site-specific checklists are posted, completed, and retained.
• Follows up on all escalations and ensures long-term correction or resolution, sharing updates with the national team and SPM.
• Schedules a weekly walk with the client site leader to complete quality control inspection and follow up on all findings or call-outs.
• Manages all product/supply ordering where applicable for the site.
• Ensures any new communications regarding SOW, SOPs, etc., are communicated or trained/reviewed with all staff in a timely manner, always meeting the provided deadline.
• Completes monthly training with all staff and retains/submits documentation of training.
• Ensures new hire training is completed for all employees coming into the facility.
• Ensures new staff members are trained and fully understand all ABM &/or Amazon SOPs for the specified site type.
• Maintains communications with staff across all shifts.
• Completes Diversey training.
• Has full knowledge of the SOW.
• Immediately reports escalations to the National Operations Manager in a timely manner.
• Follows up and meets deadlines on all National Team requests or directives.
• Responds to emails, calls, and texts in a timely and professional manner.
• Ensures flexible hours to maintain accountability across multiple shifts.
• Submits "Hours Submission" daily for the designated site in SharePoint.

Qualifications

• 3+ years’ experience in leadership and team building.
• Excellent written and in-person communication skills.
• Good computer skills and knowledge of software programs – Outlook, Skype, Teams, Excel, Chime, SharePoint.
• Ability to learn new customer-based programs.
• Experience in the facility service industry with a client-facing background is preferred but not required.
• Must have a valid driver’s license and reliable transportation.
• Bi-lingual/multi-lingual is a plus.
• Ability to work long hours and be available 7 days a week.
• Ability to multitask and work well under pressure.
• Strong self-management skills; must be organized and detail-oriented.

Benefits

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management.