Janitorial Operations Manager Assistant

About the role

Rising Star Corp is seeking a motivated, organized, and detail-oriented Janitorial Operations Manager Assistant/ Quality Assurance and Safety Coordinator to support daily operations across multiple commercial and government facilities. This position plays a critical role in ensuring exceptional customer service, maintaining quality standards, supporting field supervisors, coordinating specialty projects, and promoting a safe work environment.

Responsibilities

• Respond to customer requests, questions, and complaints within a 2-4 hour response time
• Conduct customer walk-throughs to evaluate service quality and address customer concerns
• Develop and implement corrective action plans for ongoing service issues
• Build and maintain positive relationships with customers through regular communication and follow-up
• Pursue opportunities for additional contracts, special projects, and service expansions
• Review, verify, and assist with employee payroll
• Create and coordinate schedules for specialty floor care and other project work
• Maintain equipment inventory and upload equipment maintenance records into Microsoft WTEAM
• Update site log books annually and ensure required documentation remains current
• Monitor and approve supply orders while maintaining appropriate inventory levels
• Assist with employee staffing by conducting phone screenings, collecting onboarding documents, and creating employee personnel files
• Train, mentor, and provide ongoing guidance to field supervisors
• Conduct semi-annual employee performance evaluations
• Perform routine quality control inspections at customer facilities
• Prepare and distribute quality control reports to customers and supervisors
• Ensure corrective actions are completed promptly and documented appropriately
• Promote continuous improvement in service quality and operational efficiency
• Conduct quarterly employee safety meetings
• Maintain records of workplace accidents, incidents, and near-miss events
• Ensure all employees complete required safety and compliance training
• Train employees on company safety procedures, proper equipment usage, and contract scope of work

Qualifications

• Previous experience in janitorial operations, facilities management, quality assurance, or operations management preferred
• Strong leadership and supervisory skills
• Excellent customer service and conflict resolution abilities
• Strong organizational and time management skills
• Ability to prioritize multiple projects in a fast-paced environment
• Proficient with Microsoft Office (Word, Excel, Outlook); experience with Microsoft Teams or WTEAM is a plus
• Valid driver's license with the ability to travel between customer locations
• Ability to work flexible hours, including occasional evenings and weekends, as business needs require

Preferred Skills

• Commercial janitorial industry experience
• Experience managing multiple locations and field employees
• Knowledge of quality assurance programs and safety compliance
• Experience with payroll review, scheduling, inventory management, and employee training