Janitorial Area Manager Omaha/Lincoln surrounding areas

About the Role

Area/Account Managers lead, oversee, and review the daily work of staff responsible for providing cleaning services for assigned buildings/facilities to ensure clean, orderly, and attractive conditions. They perform a variety of technical tasks relative to assigned areas of responsibility and deliver desired results while staying financially responsible within budget guidelines. Area/Account Managers are also responsible for driving and obtaining new business through their market.

Responsibilities

• Leadership
  • Monitor the daily performance of staff to ensure the team meets or exceeds client expectations.
  • Communicate consistently with direct reports to resolve concerns in a timely manner.
  • Ensure direct reports and clients have functional location schedules two weeks in advance.
  • Enforce proper uniform attire for all employees daily.
  • Establish schedules, work goals, and methods for providing cleaning services; identify resource needs; review needs with appropriate management staff; allocate resources accordingly utilizing staff input.
  • Partner with HR to handle employee issues.
  • Identify high performers for potential leadership opportunities.
• Payroll & Budget
  • Review budget and payroll reports to track financial results on a daily basis.
  • Monitor punches and attendance for accuracy and address manual punches; monitor attendance daily.
  • Attend and participate in weekly Regional calls, reviewing personal performance.
  • Use EPay to maintain business continuity: prohibit manual punches.
  • Terminate employees in the system within the first week of separation from the company.
  • Ensure salaried employees enter their time into Blue Force weekly.
  • Minimize exception clocking by providing ongoing employee training.
• Recruitment & Onboarding
  • Anticipate hiring needs and keep job postings current within 5 days; withdraw old postings with HR assistance (hr@bluechip-pros.com).
  • Develop and execute a recruitment strategy for each area/location.
  • Email all background check requests to hr@bluechip-pros.com.
  • Process new hire paperwork for new hires per the processes established by HR.
  • Onboard new hires on their first day:
    • Review their role responsibilities.
    • Train them on how to use the timekeeping system.
    • Present company policies, procedures, and code of conduct.
    • Provide safety training.
• Supplies & Maintenance
  • Ensure uniforms are ordered and delivered to new hires by their first week.
  • Order supplies in advance and anticipate orders within budgets monthly.
  • Submit equipment repairs in a timely manner to Bill Faulhaber, central expenses to Expense@bluechip-pros.com, and the Operations VP once the Regional Manager reviews and approves.
  • Perform preventative maintenance of equipment to keep it in prime working condition.
  • Maintain equipment inventory by location.
• Monitoring & Evaluation
  • Maintain a consistent visitation schedule for location audits and communicate the plan to the Regional Manager and VP of Operations via email.
  • Provide daily status updates with successes and areas of concern to the Regional Manager; create action plans to address concerns.
  • Conduct consistent quality control audits at each location and immediately address any issues uncovered in audits.
  • Address customer call-outs/notifications within 24 hours and develop a plan of action to address those needs.
• Safety
  • Oversee OSHA-required safety trainings at your locations.
  • Ensure Supervisors perform weekly informal safety inspections and monthly formal safety inspections.
  • Work with safety, security, and clients to report potential problem areas.
  • Create and monitor safety exposure plans at each site and ensure they are current.
  • Assure all SDS sheets and manuals are in the janitorial closets.
  • Report all incident/accident reports immediately.
• Mall Accounts
  • Maintain 100% utilization of approved budgeted hours per week.
  • Ensure overtime is restricted to Mall-approved hours in advance and communicate back to the CFO, VP of Operations, and the Accounts Receivable Manager.
  • Communicate changes to budgeted hours by any center to the CFO, VP of Operations, and the Accounts Receivable Manager.
• New Business
  • Encourage the team to seek out future business opportunities and submit a tracker weekly; strive for two conversations weekly that may lead to future business.
  • Submit additional business per diem purchase order tracker weekly.
  • Sell out-of-scope work at current client sites.

Work Environment

While performing the duties of this job, the employee may be exposed to moving mechanical parts; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; outside weather conditions; risk of electrical shock; and vibration. The employee may occasionally be exposed to wet and/or humid conditions. The noise level in some work environments may be frequently loud.