Janitorial Area Manager Northern Indiana & surrounding areas

About the Role

Area/Account Managers lead, oversee, and review the daily work of staff responsible for providing cleaning services for assigned buildings/facilities to ensure clean, orderly, and attractive conditions. They perform a variety of technical tasks relative to assigned areas of responsibility and deliver desired results while staying financially responsible within budget guidelines. Area/Account Managers are also responsible for driving and obtaining new business through their market.

Responsibilities

Leadership

• Monitor the daily performance of staff to ensure the team is meeting/exceeding client expectations.
• Communicate consistently with direct reports to resolve concerns in a timely manner.
• Ensure direct reports and clients have functional location schedules two weeks in advance.
• Enforce proper uniform attire for all employees daily.
• Establish schedules, work goals, and methods for providing cleaning services; identify resource needs; review needs with appropriate management staff; allocate resources accordingly utilizing staff input.
• Partner with HR to handle employee issues.
• Identify high performers for potential leadership opportunities.

Payroll & Budget

• Review budget and payroll reports to track financial results on a daily basis.
• Monitor punches and attendance for accuracy and consistently address manual punches; monitor attendance daily.
• Attend and participate in weekly Regional calls, reviewing personal performance.
• Consistently use EPay to maintain business continuity: prohibit manual punches.
• Terminate employees in the system within the first week of separating from the company.
• Salaried employees must enter their time into Blue Force weekly.
• Minimize exception clockings by providing ongoing employee training.

Recruitment & Onboarding

• Anticipate hiring needs and keep job postings current within 5 days; withdraw old postings with HR assistance (hr@bluechip-pros.com).
• Develop and execute a recruitment strategy for each area/location.
• Email all background check requests to hr@bluechip-pros.com.
• Process new hire paperwork for new hires per the processes established by HR.
• Onboard new hires on their first day:
  • Review their role responsibilities.
  • Train them on how to use the timekeeping system.
  • Present company policies, procedures, and code of conduct.
  • Provide safety training.

Supplies & Maintenance

• Ensure uniforms are ordered and delivered to new hires by their first week.
• Order supplies in advance and anticipate orders within budgets monthly.
• Submit equipment repairs in a timely manner to Bill Faulhaber, central expenses to Expense@bluechip-pros.com, and Operations VP once Regional Manager reviews and approves.
• Perform preventative maintenance of equipment to keep in prime working condition.
• Maintain equipment inventory by location.

Monitoring & Evaluation

• Maintain a consistent visitation schedule for location audits and communicate the plan to the Regional Manager and VP of Operations via email.
• Provide daily status updates with successes and areas of concern to the Regional Manager; create action plans to address concerns.
• Conduct consistent quality control audits at each location and immediately address any issues uncovered in audits.
• Address customer call outs/notifications within 24 hours and develop a plan of action to address those needs.

Safety

• Oversee OSHA-required safety trainings at your locations.
• Ensure that Supervisors are performing weekly informal safety inspections and monthly formal safety inspections.
• Work with safety, security, and clients to report potential problem areas.
• Create and monitor safety exposure plans at each site and ensure they are current.
• Assure all SDS sheets and manuals are in the janitorial closets.
• Report all incident/accident reports immediately.

Mall Accounts

• Maintain 100% utilization of approved budget hours per week.
• Ensure overtime is restricted to Mall-approved hours in advance and communicate back to the CFO, VP of Operations, and the Accounts Receivable Manager.
• Communicate changes to budgeted hours by any center to the CFO, VP of Operations, and the Accounts Receivable Manager.

New Business

• Encourage the team to seek out future business opportunities and submit a tracker weekly; strive for two conversations weekly that may lead to future business.
• Submit additional business per diem purchase order tracker weekly.
• Sell out-of-scope work at current client sites.

Work Environment

While performing the duties of this job, the employee may be exposed to moving mechanical parts; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; outside weather conditions; risk of electrical shock; and vibration. The employee may occasionally be exposed to wet and/or humid conditions. The noise level in some work environments may be frequently loud.