Janitorial Account Supervisor

ABM Industries · Hickory, NC · 1 mo ago

Business DevelopmentFull-time

We need to output HTML fragment with sections: About the role? Actually the posting includes "Job Description" then description, then "Benefit Information:", then "Responsibilities Essential Functions", then "Other:" (abilities), then "Qualifications", then "About Us". We need to use

for section headings: e.g., About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We should map content accordingly. We must not repeat job title as heading. No Job ID. Remove boilerplate: EEO, legal, application instructions, etc. Also remove duplicated lines. We need to preserve all substantive info. So we need sections: About the role (maybe from Job Description paragraph). Responsibilities (list). Qualifications (list). Benefits (from Benefit Information). Skills? Could be from "Other:" abilities and maybe from Qualifications. But we should only include sections if posting has real specific content. We have Benefit Information: "ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Front Line Team Members". That's not specific details; it's just a pointer. According to rules: never create Benefits section unless posting actually states them. It states they offer a comprehensive benefits package, but no specifics. Is that enough? It says "comprehensive benefits package" but no detail. The rule: never emit a heading followed by filler/placeholder text (e.g., "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. It does state they offer a comprehensive benefits package, but not specifics. Is that considered substantive? Might be considered vague. Safer to omit Benefits section because it's not specific. The instruction: "Prefer a few substantive sections over many thin ones." So we could omit Benefits. Pay and Schedule: not present, so omit. Skills: Could be from "Other:" abilities and Qualifications. But we have Qualifications section already. Skills could be merged into Qualifications or we could have a Skills section for abilities like Microsoft Office, communication, leadership, etc. However we already have Qualifications covering experience, education, etc. The "Other:" list includes abilities. Could treat as Skills. But we need to decide: we have Qualifications (experience, education). We could also have Skills (abilities). The rule: include a section ONLY when posting has real, specific content for it. The "Other:" list is specific abilities. So we could create a Skills section. But we also have Qualifications that includes many items like "At least 2 years of experience supervising employees." etc. That's qualifications. Thus sections: About the role (from Job Description paragraph). Responsibilities (list). Qualifications (list). Skills (list from Other: abilities). Possibly also "About Us" could be a section? Not in the allowed headings list; allowed headings are About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. About Us is not allowed; we should not create a heading for it. However we need to preserve ALL substantive information; but we cannot create a heading not in list. Could we incorporate About Us content into About the role? Probably not appropriate. But the instruction says: Use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It says e.g., implying those are examples, but likely we should only use those headings. The About Us content is not covered by those headings; maybe we can omit it as it's boilerplate? It's descriptive of company, maybe considered boilerplate? It's not a standard boilerplate like EEO, but it's still company overview. The instruction: "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions." About Us is not listed as boilerplate to remove, but we cannot create a heading for it because not in allowed list. Could we incorporate it into About the role? The About the role heading is for role description; About Us is company overview. Might be okay to put it under About the role as a paragraph? But that would mix role description with company overview. Might be acceptable. Alternatively, we could create a heading "About the role" and include both role description and company overview under it. That would preserve info. Thus plan:

About the role

The Janitorial Account Supervisor, directly oversees the activities within the assigned operational services work team, ensuring productivity levels and customer service requirements are being met and that employees are complying with all safety, quality, and compliance standards established by the company, by clients, and by regulatory authorities.

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience. ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

Then Responsibilities:

Responsibilities

Supervise the daily activities of operations team members.
Set priorities for the team to ensure completion of tasks.
Effectively recruit, manage, and lead a team with a focus on maintaining the functionality and safety of operations.
Participate in monitoring and developing team member performance, including evaluations, training, and recognition.
Ensure work assignments and schedules meet department, facility, and contractual needs.
Respond to client inquiries, requests, and concerns.
Utilize company policies and guidelines to solve work problems.
Ensure department training programs and recertification programs are being conducted within appropriate timeframes.
Meet with clients to ensure needs and expectations are being met.
Implement and manage quality control monitoring and safety programs; maintain a safe work environment.
Achieve operational performance and functional service activities.
Provide technical guidance and interpret policies and procedures to assist employees in performing functional tasks.
Monitor and maintain appropriate staffing levels and daily schedules.
Special projects and other duties as assigned.

Qualifications:

Qualifications

At least 2 years of experience supervising employees.
Experience with commercial cleaning industry is a big plus.
Ability to work in a fast-paced environment.
Experience effectively managing teams: solid staff retention, counseling and developing team members, etc.
MS Office (Outlook, Word, Excel) proficiency required.
Proven ability to handle confidential information with discretion.
Detail-oriented with a high level of accuracy.
Strong organizational, multi-tasking, and prioritization skills.
Excellent interpersonal and communication skills, including ability to give effective presentations to small and large groups.
Resourceful team player with a positive outlook and approachable demeanor.
High School Diploma or GED (Required)

Skills (from Other: abilities):

Skills

Ability to adjust work schedule as needed to support the operation.
Ability to effectively lead a staff of direct reports.
Ability to effectively communicate and to read and interpret documents including safety rules, operating and procedural manuals, and handbooks.
Basic understanding of computer programs, including Microsoft Office.
Ability to work in a fast-paced work environment.
Ability to resolve issues under tight timeframes and pressure.
Ability to prioritize assignments and projects and to multi-task within restricted time constraints.
Excellent team building and planning skills.
Strong interpersonal skills; ability to develop productive business relationships, and ability to influence and educate employees.
Supervise janitorial staff

Check for duplicates: Some items overlap with Qualifications (e.g., ability to work in fast-paced environment appears both). Might be okay but could be considered duplicate. We could deduplicate. The instruction: remove duplicated lines. So we should avoid duplicate content across sections. Let's see duplicates: Qualifications includes: Ability to work in a fast-paced environment. Skills includes Ability to work in a fast-paced work environment. Slightly different wording but essentially same. Could deduplicate by keeping only one. Since Qualifications already has it, we could remove from Skills. Also Qualifications includes MS Office proficiency required. Skills includes Basic understanding of computer programs, including Microsoft Office. That's similar but not identical; could keep both? Might be considered duplicate-ish. Better to keep only one; maybe keep Qualifications for proficiency required, and Skills could drop that. Skills also includes Ability to effectively lead a staff of direct reports (maybe covered by Qualifications? Not exactly). Qualifications includes Experience effectively managing teams: solid staff retention, counseling and developing team members, etc. That's similar but not same. Keep both. Skills includes Ability to effectively communicate and to read and interpret documents including safety rules, operating and procedural manuals, and handbooks. Not in Qualifications. Skills includes Ability to resolve issues under tight timeframes and pressure. Not in Qualifications. Skills includes Ability to prioritize assignments and projects and to multi-task within restricted time constraints. Qualifications includes Strong organizational, multi-tasking, and prioritization skills. Similar; could deduplicate. Skills includes Excellent team building and planning skills. Not in Qualifications. Skills includes Strong interpersonal skills; ability to develop productive business relationships, and ability to influence and educate employees. Qualifications includes Excellent interpersonal and communication skills, including ability to give effective presentations to small and large groups. Overlap but not identical. Skills includes Supervise janitorial staff. Not in Qualifications. We need to decide what to keep. To avoid duplication, we could merge Skills into Qualifications, but we already have Qualifications section. Perhaps better to have only Qualifications and Responsibilities and About the role. The Skills section may be redundant. The instruction: Prefer a few substantive sections over many thin ones. So we could omit Skills section and incorporate its unique items into Qualifications or Responsibilities? But Qualifications already covers many; we could add missing items to Qualifications. Let's see unique items from Skills not covered elsewhere: - Ability to adjust work schedule as needed to support the operation. - Ability to effectively lead a staff of direct reports (some overlap with managing teams). - Ability to effectively communicate and to read and interpret documents including safety rules, operating and procedural manuals, and handbooks. - Ability to resolve issues under tight timeframes and pressure. - Excellent team building and planning skills. - Strong interpersonal skills; ability to develop productive business relationships, and ability to influence and educate employees. - Supervise janitorial staff. We could add these to Qualifications as bullet points. Thus we can have only About the role, Responsibilities, Qualifications. No Benefits, Pay, Schedule, Skills. Check if any other content: "Benefit Information:" we omitted because not specific. Good. Now ensure we removed boilerplate: EEO, legal, application instructions, etc. We removed About Us? We incorporated into About the role paragraph. That's okay. Now produce HTML fragment. Make sure to use