J1 - Management Trainee - Rooms Division (Assistant Front Office Manager)

About the role

We are seeking a motivated Management Trainee to join our Rooms Division team in an immersive 18-month Assistant Front Office Manager training program. This hands-on opportunity is designed to develop future hospitality leaders through operational, management, and financial training.

Responsibilities

• Orientation/Onboarding (0.5 month): Learn about the company and local community, payroll schedules, local training area, computer training on company systems, orientation to the local community, and receive an orientation to the company and the local community which includes learning about our company's customers, culture, business strategies, etc.; learn about payroll schedules and payroll tax withholding; local training area, meet key contacts and other employees;
• Rooms Division Asst Front Office Operations Skills Acquisition (2.5 months): Analyze, develop and maintain quality standards, utilize a continuous improvement approach to ensure high quality, cost effective and customer focused operation; manage the daily operations of the department and ensure adherence to standards; learn the operational functions consistent with the department’s strategic plan and vision for the division and the company; maintain a high level of service by constantly training and coaching all staff; inspect and oversee the cleanliness and maintenance of all function space; coordinate with other departments to ensure the highest level of product delivery;
• Asst Front Office Mgr Management Skills Acquisition (3 months): Analyze a team’s performance; set performance goals for team and individual team members; assist with the development and implementation of training and performance improvement plans; communicate effectively with staff members and provide ongoing support and guidance; hold team members accountable for their goals and responsibilities; train, coach and counsel staff members; conduct performance reviews; motivate team members; select, train and retain team members; conduct disciplinary actions and dismissal procedures;
• Asst Front Office Mgr Financial Skills Acquisition (3 months): Monitor the control of the labor and product costs; assist with the review of team member staffing levels and their assignments; manage inventory; assist with daily and weekly forecasting, scheduling and staffing; learn payroll procedures; learn various cost control methods; make decisions that control costs; assist in preparing financial reports; schedule staff so that proper coverage is maintained while keeping payroll costs in line; understand revenue and expense tracking to ensure reporting accuracy;
• Asst Front Office Mgr Skills Implementation (9 months): Implement and build upon the skills acquired during the previous Skills Acquisition phases. This includes leading and mentoring, improving organizational efficiency, time management, planning and organization, generating revenue, cost control, and decision making while providing excellent customer service.

Requirements

• Degree or coursework in Hospitality, Tourism, Business, or related field preferred
• Strong communication and customer service skills
• Professional, organized, and eager to learn
• Able to work flexible schedules, including weekends and holidays

Qualifications

• Experience in a similar role is a plus
• Knowledge of property management systems including Opera, Knowcross, Yardi and Resort Suites
• Physical & Mental Requirements: Regularly required to stand, walk, talk and hear; frequently required to use hands to finger, handle, feel and reach with hands and arms; frequently required to sit, climb or balance, stoop, kneel, and crouch. Requires manual dexterity sufficient to operate standard office equipment. Requires normal range of hearing and vision. Must be able to lift equipment, supplies, etc. of at least 30 pounds. Must be able to resolve problems, handle conflict, and make effective decisions under pressure.

Skills

• Operational, management, and financial training
• Continuous improvement approach to ensure high quality, cost effective and customer focused operation
• Team management and coaching
• Performance monitoring and goal setting
• Financial analysis and budgeting
• Customer service and problem resolution

Benefits

Compensation: $55,000

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.