J.P. Morgan Wealth Management - Vice President, Regional Support Lead - Troy, MI

About the role

As the Regional Support Lead in Consumer Bank, you will support the region and serve as a liaison to the Market Directors and a proxy in absence of the Regional Director. You will drive the execution of key strategies and tactics that focus on growth and a world-class customer experience. You will collaborate with key partners across Consumer Banking and Wealth Management to identify and implement best practices for optimal operation.

Responsibilities

• Leads and tracks regional focus on Deposit and Investment growth plans across markets, while identifying opportunities to develop, strengthen, and/or deliver action plans and best practices to key bank partners and align people objectives across the region and within markets.
• Partners with the Divisional support team to assist in the coordination, implementation, and messaging of key business initiatives along with sharing of best practices in delivering on our passion to meet and exceed our customers' expectations.
• Leads identification and sharing of best practices delivering on our passion to exceed customer expectations.
• Partners with Market Directors and Branch Managers to support Banker performance and development through onboarding and training, workshops in the field to improve Banker effectiveness and product knowledge.
• Coordinates with Business Manager to understand scorecard results, coordinate business review plans and content, all while partnering with Finance and Business Analysis Manager to meet staffing targets, with a focus on recruitment process and attrition tracking.
• Focuses on the Employee Experience by coordinating with Culture Council to understand and implement opportunities and recommendations on engagement.

Requirements

• 10+ years proven experience leading teams or projects and coaching business leaders in a client-focused environment.
• High school degree, GED, or foreign equivalent.
• Innovative thinker with ability to deepen engagement with customers and provide an exceptional experience.
• Ability to create a climate in which people want to do their best, motivate and empower others by inviting input from each person and sharing ownership and visibility.
• Demonstrated ability to collaborate with other areas of Consumer Banking, Wealth Management & Business Banking.
• Strong communication skills, attention to detail, and excellent follow-through.
• High degree of consumer product and technology acumen.

Preferred Qualifications

• College degree or military equivalent.
• Ability to travel 50% of the time.

Benefits

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include:

• Comprehensive health care coverage.
• On-site health and wellness centers.
• A retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits, and cities grow, delivering solutions to solve all their financial needs.

About The Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans, and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions—all while ranking first in customer satisfaction.