J.P. Morgan Wealth Management - Vice President, CAO Artificial Intelligence Lead

Job Responsibilities

• Develop, own, and drive CAOs AI engagement and adoption strategy, including a roadmap of learning, communications, and planned programs aligned to business priorities and employee needs
• Stay current on AI trends, tools, and enhancements to translate them into practical guidance, use cases, and reusable enablement materials for employees
• Design and deliver executive-ready learning experiences (workshops, demos, office hours, leadership briefings) that make AI approachable and useful across roles and skill levels
• Create communications that drives awareness, participation, and sustained behavior change
• Embed yourself within the CAO organization to identify needs, educate and package high-impact use cases that demonstrate measurable wins and inspire broader adoption across the organization
• Partner with volunteer AI Champions, to stay connected to team needs and governance
• Create measurement and reporting (e.g., participation, tool usage, adoption barriers) and use insights to refine programming and prioritize enhancements

Required Qualifications, Capabilities, And Skills

• Bachelor's degree or equivalent work experience
• 3+ years of experience in one or more of the following: learning & development, communications, technology adoption, program management, employee engagement, or related fields
• Demonstrated working knowledge of AI tools including large language model platforms, Microsoft Copilot, and other emerging AI solutions; ability to translate AI concepts into clear, engaging, business-ready content
• Strong written and verbal communication skills, with executive presence and strong “storytelling with data” capability
• Strong program/project management skills with the ability to manage multiple priorities, timelines, and stakeholders independently
• Demonstrated ability to use metrics and insights to drive decisions and continuous improvement
• Knowledge of prompt engineering and/or advanced experience working with LLMs
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and collaboration/content tools (SharePoint, Teams)
• Strong collaboration and influencing skills across functions and levels of seniority in a complex, regulated environment

Preferred Qualifications, Capabilities, And Skills

• Experience leading AI adoption, digital transformation, or technology engagement programs
• Proven track record designing and facilitating learning experiences for diverse audiences, including senior stakeholders
• Experience building/managing ambassador or champion networks and community-based enablement
• Experience within Wealth Management and/or financial services

About The Team

The Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning. We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes.