IX Mid Market Revenue Architect
About the role
Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort.
Responsibilities
Revenue Transformation Strategy: Partner with senior GTM leaders to design and execute strategies that modernize their revenue operations through Gong’s AIOS.
Workflow Architecture: Map current-state customer processes to AI-driven workflows that translate to revenue outcomes.
Audit and Change Management: Execute adoption initiatives that drive behavior change and embed Gong into daily team rhythms.
Value Realization: Use data-driven insights to quantify measurable business outcomes that demonstrate Gong’s ROI and strategic value.
Renewal and Expansion Management: Own the renewal strategy and execution, partnering with cross-functional teams on growth.
Cross Functional Collaboration: Partner with internal teams to ensure an exceptional customer experience throughout the entire customer journey.
Qualifications
4–8+ years proven experience in customer facing customer success, account management, implementation or similar role in a B2B SaaS company.
Experience working with Financial Services or Healthcare customers, or work experience in those industries.
Track record owning relationships with senior (VP and C-suite) stakeholders and owning value and ROI conversations.
Passion for driving customer centricity by leveraging internal stakeholders such as Sales, Product, Support, Marketing and executives.
Excellent communication, negotiation, and presentation skills.
Data-driven mindset with a focus on delivering measurable outcomes.
Passion for driving customer outcomes and contributing to a high performing and accountable work culture.
Benefits
We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
Mental Health benefits with covered therapy and coaching.
401(k) program to help you invest in your future.
Education & learning stipend for personal growth and development.
Flexible vacation time to promote a healthy work-life blend.
Paid parental leave to support you and your family.
Company-wide recharge days each quarter.
Paid parental leave to support you and your family.
Flexible vacation time to promote a healthy work-life blend.
Work from home stipend to help you succeed in a remote environment.
Pay
The annual OTE for this position is $119,000- $172,000 USD. Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location.
Schedule
At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets.