IX Mid Market Revenue Architect

Responsibilities

• Partner with senior GTM leaders to design and execute strategies that modernize their revenue operations through Gong’s AIOS
• Map current-state customer processes to AI-driven workflows that translate to revenue outcomes
• Execute adoption initiatives that drive behavior change and embed Gong into daily team rhythms
• Use data-driven insights to quantify measurable business outcomes that demonstrate Gong’s ROI and strategic value
• Own the renewal strategy and execution, partnering with cross-functional teams on growth
• Partner with internal teams to ensure an exceptional customer experience throughout the entire customer journey

Qualifications

• 4–8+ years proven experience in customer facing customer success, account management, implementation or similar role in a B2B SaaS company
• Experience working with Financial Services or Healthcare customers, or work experience in those industries
• Track record owning relationships with senior (VP and C-suite) stakeholders and owning value and ROI conversations
• Passion for driving customer centricity by leveraging internal stakeholders such as Sales, Product, Support, Marketing and executives
• Excellent communication, negotiation, and presentation skills
• Data-driven mindset with a focus on delivering measurable outcomes
• Passion for driving customer outcomes and contributing to a high performing and accountable work culture