ITSM Co-Op

About the role

Berkley Technology Services LLC provides technology solutions and services that support the operations and strategic initiatives of the broader Berkley organization. The company focuses on modern software delivery, platform reliability, and operational excellence to enable secure, scalable, and high‑performing systems across on‑premises and cloud‑based environments.

Responsibilities

• Gain first‑hand exposure to DevOps and SRE practices, including how reliable systems are designed, built, deployed, operated, and continuously improved across on‑premises platforms and cloud‑based applications
• Learn how DevOps and SRE work together to enable fast, safe software delivery while maintaining high standards for reliability, scalability, performance, and security
• Collaborate with development, operations, and platform teams to learn and apply best practices for CI/CD automation, infrastructure as code, monitoring, observability, and reliability engineering
• Gain exposure to enterprise‑scale systems and interact with engineers, managers, and senior leaders to better understand the intersection of technology, operations, and business within the insurance industry
• Build a strong understanding of the end‑to‑end technology stack, including networking, storage, operating systems, virtualization, databases, applications, and cloud services
• Observe, monitor, troubleshoot, and automate activities within the Berkley environment to support platform reliability and operational excellence

Qualifications

• Highly motivated student seeking hands‑on experience in modern software delivery and platform reliability
• Interest in DevOps and Site Reliability Engineering (SRE) practices
• Interest in learning CI/CD automation, infrastructure as code, monitoring, observability, and reliability engineering concepts
• Interest in gaining exposure to enterprise‑scale systems and the intersection of technology, operations, and business within the insurance industry
• Interest in developing an understanding of end‑to‑end technology stacks, including networking, storage, operating systems, virtualization, databases, applications, and cloud services
• Education Requirement: Current student status (internship/co‑op role)

Location: Wilmington, DE. Sponsorship not offered for this role.

We do not accept unsolicited resumes from third‑party recruiting agencies or firms.