Atlassian ITSM
About the role
Montcure, LLC is an SBA-certified Service-Disabled Veteran-Owned Small Business providing financial management, audit readiness, internal controls, data analytics, and program support services to federal clients within the Department of Defense and civilian agencies. The organization supports a Department of Defense health program dedicated to wounded, ill, and injured service members and their caregivers.
The CASE MANAGEMENT ANALYST is responsible for executing individual case actions such as disenrollment, re-enrollment, deferment determinations, and duplicate-case decisions within a strict one-business-day timeframe. The role ensures adherence to written decision rules, accurate documentation of applied rules and evidence, management of the program mailbox and case intake queue, monitoring of case timeliness, and verification of separation dates against personnel records. This position plays a crucial role in maintaining timely and accurate case processing for the health program.
Responsibilities
- Execute case actions within a one-business-day timeframe including disenrollment, re-enrollment, deferment determinations, and duplicate-case decisions
- Apply written decision rules and document the rules and evidence used for each determination
- Manage the program mailbox and case intake queue
- Monitor cases to meet established timeliness goals
- Verify separation dates using personnel record sources
Requirements
- Bachelor's degree
- Minimum of 2 years experience applying written eligibility or procedural rules to individual cases
- Proven ability to meet a one-business-day action standard
- Experience documenting determinations, including rule application and evidence
- Experience managing a shared mailbox or case intake queue
- Experience coordinating record corrections with external organizations
- Demonstrated sound judgment when handling sensitive individual case information
Pay
Salary range: $60,000 to $70,000 per year, commensurate with experience and qualifications
Benefits
- 401(k) retirement plan
- Health, dental, and vision insurance
- Paid time off (PTO)