ITSM Administrator

Description

The ITSM Administrator position at Sunflower Bank, N.A. is responsible for administering, managing, and configuring the ITSM platform in alignment with IT Governance Management. The role involves implementing processes and procedures in accordance with ITIL best practices.

Responsibilities

• Design, test, and deploy enterprise-level automated IT Service Management solutions with Ivanti Neurons or similar solution for ITSM
• Configure and enhance the ITSM tool, including Request Offerings, Service Catalog, Customer Portal, Incident Management, Change Management, Problem Management and Reporting
• Implement and enforce policies, processes and procedures to ensure adoption and effective usage of ITIL best practices
• Drive ITSM process and/or service implementation for designated ITSM initiatives through documenting processes, building service requirements, and establishing acceptance criteria from key stakeholders
• Write clear, concise and accurate technical documentation
• Build and maintain API integrations with third-party systems as necessary
• Load, manipulate and maintain data between ITSM Platform, such as Ivanti Neurons, and other systems
• Coordinate deployment and the automation of maintenance tasks and deployment processes
• Partner with operational teams to drive service improvements throughout the organization
• Develop and maintain systems and applications in alignment with SBNA security controls and standards related to protecting sensitive data for compliance with Gramm Leach Bliley Act (GLBA)
• Adhere to Software Development Lifecycle policies, standards, and processes
• Uphold Fair and Responsible Banking practices and Code of Ethics and Conduct guidelines
• Perform other duties as assigned

Education / Experience

• Preferred: Bachelor’s Degree in a related field
• Minimum of five years of experience in ITSM and CMDB
• Strong knowledge of Ivanti Neurons for ITSM administration preferred, or other ITSM Platforms
• Basic SQL Knowledge and SQL Query writing
• Solid understanding of designing engineering solutions
• Demonstrated project management abilities
• Able to collaborate across interdisciplinary teams

Pay

The salary range for this position is $80,000 to $110,000 depending on knowledge, skills, abilities, experience, and location.

Working Conditions

The physical demands of this position require the ability to perform essential job functions with or without reasonable accommodation. Employees may spend extended periods sitting or standing, using hands to operate computers or other equipment, and reaching for work-related tasks. Regular walking may be required, along with occasional bending, stooping, kneeling, or climbing. The role may involve lifting or moving items weighing up to 10 pounds.

Benefits

People choose to “bank” with us, but for those we serve, we’re more than a bank. We strive to be the financial backbone of their lives, and we know that starts with our team. Our supportive culture empowers team members to grow and seize new opportunities. Like our namesake, the sunflower, we are: Rooted in Strength Propelled by Growth Individual in a Great Whole Creating Possibility Community Focused Associates Enjoy Outstanding Benefits, Including: 401(k) Plan with 6% Match Health/Dental/Vision Insurance Company-paid Life Insurance Tuition Reimbursement Fitness Reimbursement Paid Time Off Volunteer Leave Paid Holidays Plus many more associate perks & incentives!

EEO/AA

Sunflower Bank, N.A. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with a disability, sexual orientation, gender identity, or any other characteristic protected by law.