ITS Sr Engineer I / IS Network

Location: 9 Farm Springs Rd, Farmington, CT (Hybrid schedule – 1st shift, Monday–Friday with rotating on-call support required).

About the Role

The Senior Network Engineer is responsible for the planning and engineering of the organization's network infrastructure. This role serves as a technical expert, representing ITS in project discussions from conception through completion, and works with business units to translate requirements into compliant, secure technical solutions. The Senior Network Engineer I reports to the Manager of Network Engineering and participates in key governance bodies, including the IT Change Advisory Board, Downtime Committee, IT Configuration Control Board, and IT Incident Review Board.

Responsibilities

• Lead and participate in multiple network initiatives aligned with institutional and departmental goals.
• Design, deploy, and support routers, switches, wireless, firewalls, VPNs, and associated network analysis tools.
• Own and maintain network architecture, standards, and design documentation, including configuration backups.
• Oversee proactive network administration, including upgrades, system hardening, log monitoring, and lifecycle planning.
• Serve as an escalation resource for complex network issues, ensuring timely resolution.
• Evaluate emerging technologies and provide technical vision within a healthcare environment.
• Mentor and assist in the development of Network Engineers at all experience levels.
• Coordinate project schedules, priorities, timelines, and resource planning.
• Provide training and formal project handoff to Network Operations.
• Partner with internal departments to ensure a high level of customer satisfaction.
• Assist in developing solutions and processes to reduce incoming technical support requests.
• Maintain the highest standards of integrity and professionalism.
• Participate in on-call rotation.

Requirements

• Bachelor’s degree in an IT-related field or equivalent combination of education and experience.
• Minimum of 5 years of hands-on enterprise network engineering experience in a production environment.
• Strong experience supporting LAN, WAN, wireless, and firewall infrastructures.
• Hands-on experience with Cisco and Arista switches and Wi-Fi access points.
• Advanced knowledge of routing and switching, including IPv4, MP-BGP, BGP, EVPN, and MPLS.
• In-depth switching experience including VLANs, STP, LLDP, and related technologies.
• Experience with enterprise firewalls, including Palo Alto and Check Point.
• Experience with authentication and security protocols, including EAP-TLS.
• Familiarity with copper and fiber cabling standards, Ethernet standards, and fiber connectivity types.
• Working knowledge of network monitoring and analysis platforms (e.g., Arista CVP, SolarWinds, Cisco Prime, or equivalent).
• Strong understanding of the OSI and TCP/IP models.
• Demonstrated troubleshooting and problem-solving skills, with the ability to serve as an escalation resource.
• Ability to work independently and collaboratively in a team environment.
• Strong written and verbal communication skills and a customer-service-focused mindset.
• Proven ability to prioritize and execute tasks in high-pressure environments.
• Willingness and ability to participate in an on-call rotation, including nights and weekends during planned and unplanned outages.
• Ability to travel as required within Connecticut, Massachusetts, and Rhode Island.
• Demonstrated professionalism, integrity, sound judgment, and ability to maintain confidentiality.

Preferred Qualifications

• Industry certifications such as Arista ACE Professional, Cisco CCNP or higher.
• Experience with Zero Trust and remote access solutions, including Netskope ZTNA.
• Experience supporting cloud networking environments, including Google Cloud and/or Microsoft Azure.
• Prior experience with Cisco technologies, including IOS, IOS-XE, NX-OS, ACI, ASA, and Meraki.
• Experience evaluating and implementing emerging technologies within a healthcare or regulated environment.
• Healthcare industry experience.
• Experience with project management, including timelines, resource planning, and cross-team coordination.
• Demonstrated mentorship or leadership experience supporting engineers at various skill levels.
• Experience with process improvement and quality initiatives.
• Strong documentation practices, including maintaining configuration backups and network diagrams.