ITM Express Teller (PT)

Responsibilities

• Maintain superior and personable member service
• Comfortable in front of a camera, reliable in attendance
• Accurately post transactions
• Maintain a professional demeanor
• Greet members in a friendly-welcoming manner
• Attentive to member transactional needs
• Cooperative with members, co-workers, and management
• Exceed member expectations and make them feel important
• Educate and instruct members on using the ITM
• Assist members with deposits, withdrawals, check entries, and cash withdrawals
• Accurately post and balance transactions on multiple platforms daily
• Submit for supervisor approval insurance checks, endorsements, suspicious items, check hold exceptions, and large transaction amounts
• Work collaboratively with staff, branches, and departments
• Provide information and answer member questions about RRCU products and services
• Cross-sell products and services as appropriate
• Maintain proper reconciliation within the ITM platform and personal drawer
• Comply with regulatory and CTR requirements
• Aware and attentive to suspicious situations or potential fraudulent items
• Take the lead in handling difficult situations and/or members
• Report issues or problems within the ITM/ATM fleet
• Maintain a working understanding of operations and functionality of the hardware and software
• Adhere to all Red River Employees Federal Credit Union policies and procedures
• Perform other related duties as assigned

Qualifications

• One year or more of experience in a financial institution or a credit union, working in a teller or member service position
• High school diploma or equivalent, with some college preferred
• Competent computer skills and use of standard office equipment, ITM/ATM hardware/software
• Comfortable on camera
• Possess exceptional communication skills
• Must be able to communicate with members and employees regarding services, policies, and procedures
• Exemplify a professional demeanor
• Must be friendly, helpful, attentive, and reliable
• Ability to communicate effectively with people, being professional always
• Maintain a neat and professional appearance
• Maintain organization, accuracy, and proficiency in performing job duties
• Willing to work extended hours, weekends, and some holidays