Jobs · Customer Service · California

Itinerary Designer/Concierge

Solage, Auberge Collection · Calistoga, CA · 3 wk ago
Customer Service$25/hrFull-time

About the role

The Itinerary Designer position at Solage, part of the Auberge Collection, blends creativity with meticulous planning to craft unforgettable travel experiences for guests.

Responsibilities

  • Collaborate with guests to understand their visit preferences, interests, and budgets, tailoring itineraries to meet their unique expectations.
  • Stay informed about various local destinations, including cultural, historical, and recreational aspects, to design well-informed and captivating itineraries.
  • Cook up transportation, accommodations, activities, and other travel logistics to create comprehensive and seamless itineraries.
  • Create detailed and visually appealing itineraries, including relevant information such as reservations, contact details, and essential travel documents, while maintaining clear and effective communication with clients.

Requirements

  • Minimum two years as a Trip Designer, Concierge, or Guest Services Agent, specializing in luxury adventure travel.
  • Excellent service, etiquette, and protocol skills and knowledge in all facets of communication.
  • Familiarity with local area and local geography, recreation opportunities, restaurants, events, sights, and other places of interest.

Qualifications

  • Passion for travel and meticulous planning.
  • Keen understanding of local excursions.
  • A flair for crafting seamless experiences.

Skills

  • Exceptional service, etiquette, and protocol skills.
  • Knowledge of local area and local geography.
  • Understanding of cultural, historical, and recreational aspects.

Benefits

  • Complimentary cruiser bikes for guests.
  • Easy access to downtown.
  • Spa Solage, a 20,000-square-foot wellness destination.
  • Vibrant, seasonal cuisine at Solbar.
  • Lively poolside dining at Picobar.

Pay

The starting pay rate for this position is $25.00 per hour. This is the pay rate for this position that Solage reasonably expects to pay. Decisions regarding individual salaries will be based on a number of factors, such as experience and education.

Schedule

Hours may vary based on operational needs.

Contact

  • For more information: auberge.com/solage
  • Follow Solage on Facebook and Instagram@SolageAuberge
  • Embark on a creative adventure as an Itinerary Designer.

Equal Opportunity Employer

Solage Management Inc is an Equal Opportunity Employer, M/F/D/V. Solage Management Inc provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Solage Management Inc complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Company Information

  • Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs.
  • Each property shares a crafted approach to luxury and brings the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service.
  • With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world's most desirable destinations.

Contact

  • For more information: auberge.com
  • Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn@Auberge and #AlwaysAuberge

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