Items Processing Manager

Duties/Responsibilities

• Manage the daily processing and settlement of incoming clearing transactions across payment channels such as ACH and check processing
• Ensure settlement activities are completed accurately and within established service level agreements and network deadlines
• Monitor daily balancing and reconciliation processes for payment and settlement accounts
• Oversee exception processing, returns, adjustments and dispute resolution
• Investigate and resolve discrepancies and processing exceptions
• Supervise items processing specialists
• Ensure adequate staffing levels and cross training to support business continuity
• Foster a collaborative, service-oriented culture focused on member experience and operational excellence

Risk Management and Compliance

• Maintain compliance with NACHA operating rules, Reg CC, Reg E, UCC guidelines and applicable federal and state regulations
• Ensure adherence to credit union policies, procedures and internal controls
• Support internal and external audits, regulatory examinations and compliance reviews